SUMMARY: Provide prompt and courteous food and beverage service to all restaurant or banquet guests, encouraging the guest to return again and create extraordinary banquet experiences. Serve food and beverages at banquet functions in a timely manner and in an environment of teamwork. You’ll act as an advocate for the hotel/restaurant, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Meet and Greet. Make initial contact with group contact or the host. Review the function details and relay any changes to appropriate departments. • Have excellent working knowledge of all restaurant menus, beverages, and wine lists. • Communicate clearly with group contact/host throughout the event. • Thoroughly review banquet event order (BEO) and all details of the event. • Set food and beverage buffets and tables as specified on BEO's. • Serve food and beverages to the tables or on a buffet, clear buffets and tables. • Respond to last minute changes or special requests that may occur during the event. • Work effectively with the kitchen staff and banquet team to ensure that events are successful. • Perform sidework, set up and breakdown of various food and beverage stations. • Gather products, set up and serve beverages as needed for bars and beverage stations. • Post checks and ring in orders. • Communicate with support staff and management. SPECIFIC EXPERIENCE WE'RE SEEKING: • 1 year of experience in a similar or supportive role is preferred. • Food Handler and Alcohol Awareness Certification(s) if applicable. • Ability to prioritize multiple tasks in a dynamic environment. • Ability to learn, retain, and present product, menu, and allergy information to guests. • Knowledge of or ability to learn the restaurant point-of-sale system. • Passion for creating and personalizing guest experiences. • Flexible schedule, able to work evenings, weekends, and holidays when needed. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: 1 year of experience in a similar or supportive role is preferred. Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Physical Demands: While performing the duties of this job, the employee is constantly required to balance, reach, twist, stretch, push, pull, handle (hold, grasp, turn, or otherwise work with the hand or hands), finger (picking, pinching, fine manipulation), stand, walk, see, hear, speak, and use memory recall. The employee is occasionally required to climb stairs, collate/file, dial, and write. The employee is minimally required to climb ladders, use a keyboard, and sit. The employee is frequently required to lift and/or move 10-25lbs, occasionally lift and/or move up to 50lbs, and minimally lift and/or move 75-100+lbs. Mental Demands: While performing the duties of this job, the employee is constantly required to produce detailed work, verbally communicate, have customer contact, and handle multiple concurrent tasks and constant interruptions. The employee is frequently required to use math, measurement and reasoning skills, and use written communication. The employee is occasionally required to give presentations. Work Environment: While performing the duties of this job, the employee may be continuously exposed to odors, fumes, and noise. The employee will continuously use the restaurant point of sale system, computer or computerized equipment, printer and fax may be required depending on the position. The employee may be moderately exposed to heat, dampness, oil, grease, and vibrations/shaking. The employee may be occasionally exposed to dirt. Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.