BENGALURU, KARNATAKA, India
182 days ago
Airtel Business.KK>Customer Experience.Collections>Relationship Manager - Mid Market>KK-Bangalore-Emerald Building
Key Deliverables • To Ensure 100% service level adherence to business processes • To increase Collection Efficiency :  0-60 days, 60-90 days • To enhance the Revenue enhancement -Churn Control and Upsell. • To manager Manage and up sell existing &  new airtel  products/services to corporate through its life cycle management process thru the partner team • Account Relationship index : (will include parameters like  Visit Adherence ,Account Dossier , Complaint per customer ,self-care, E-bill adoption • Reduce Suspense by efficient payment posting & virtual account management • Track and monitor on corporate revenue performance of different products/services. • Drive virtualization through PFH, Self-care and Paperless bill media.
Skills Required • Strong Analytical skills  • Very high Excel and financial modeling skills • High process orientation  • Good communication skills  • Result - Orientation  • High negotiation skills

Educational Qualifications   - Engineering Degree/ MBA/Business Administration in            Marketing /Ops

Work Experience - At least 2-7 years of work experience in Telco
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