Company Description

Move Beyond! To move people forward in life - We are the people behind Cathay Pacific.  We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are.  We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees.  We are a complex global business, but we are also family. And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation.  Join us and discover just how far you can go!

Role Introduction

Cathay Pacific is looking for an individual to join the Airport Team in Dallas. The successful candidate will lead and manage the overall airport operations to run smoothly and efficiently during all operational shifts whilst complying with the established safety, security and quality standards. They will deliver the best possible operation and airport service experience ensuring our customers always feel special and valued at all times, regardless of circumstance. The successful individual will inspire our people and suppliers to embrace change and excel in everything they do including to take every opportunity to benefit from technological advancement and representing the Company’s best interests within the local community.

 

Overview

Safety First, Quality Always

Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standardsAchieve absolute operational integrity, with zero safety defects and security infringementsAdvocate a “Just Culture” and develop proactive partnerships with stakeholders in root cause investigations and analysisPartner with local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidentsAct as the Airline’s Operational Duty Holder (ODH) of the airport adhering to the risk escalation process to the Functional Duty Holder (GM ASD)

People Development and Performance Management

Lead, support and encourage own team to achieve successBuild a strong and motivated team, ensure the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamworkActively participate in recruitment and selection activities for the airport teamSupervise and mentor direct reports, encouraging effective collaborationDevelop employees with high potential and identify learning opportunities to ensure appropriate training and development programmes are in place to suit both self-handled and 3rd party ports as appropriateMaintain active and ongoing dialogue in relation to employee goals and performanceActively engage with employees to enhance communication and their understanding of department goalsDemonstrate leadership and lead by example in accordance with Cathay Pacific’s core valuesEnhance the employee experience in line with the role level and the brand promise

Represent Cathay’s interests in the airport community

Actively engage and manage external airport relationships in the best interests of the Company – authorities, suppliers and service providers, Oneworld partners, and other airlinesEnsure competition compliance involvement in airport-related industry affairsAct as the representative in AOC or BAR to protect the interests of the airline

Proactive Partnerships with Regional and Head Office

Sustain effective communication with Head / Regional Office to establish mutual understandingPartner with Head / Regional Office departments on improvement initiatives and projectsChampion Head / Regional Office initiativesDevelop and implement local strategy in conjunction with Head / Regional Office directives and frameworks

E&A

Emergency and Accident and Crisis Response responsibilities as requiredKey Responsibilities

Operational Excellence

Lead the local team to achieve error free operational excellence with particular emphasis on safety management, on time performance, baggage handling and future airport experienceProactively explore ways to excel above published standards, airport policies and proceduresDeploy resources productively to maximise efficiencyCelebrate and promote ‘Best Practise’Oversee and play an integral role to ensure airport operational continuityCommitment to owning the full spectrum of airport operational issues and resolving them in a pragmatic, commercial and legally compliant mannerUndertake any other reasonable task as required

Outstanding Product and Services

Inspire the local team to live the ‘Service Straight From The Heart’ principles as an enabler to create genuine connection and memorable experiences for our customers across all points of contactActively seek opportunities to apply new technologies in the customer experience flowDrive airport lounge experience to the highest level with a customer centric approachConfer recognition on, and earn the loyalty and emotional attachment of, our highest-value customers (front-end and elite Marco Polo members)

Crisis Management Capability and Preparedness

Support the Regional Business Resilience Coordinator to develop organisational, supplier and individual capabilities for effectively handling Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingenciesPlan for and manage exercises, reviews, and update all contingency plans and manual backup procedures at least once per annumImplement IROPS plan during significant disruptions and lead the team to mitigate further disruption to the operational planEnsure our customers are cared for, informed and given choice where possible through the use of disruption management tools

Supplier Management

Actively manage supplier performance levels as per contract and service level agreementsEnsure sub-contracting as per contract and engage the relevant parties when information and changes occurSet clear direction and expectations to suppliers as per corporate requirementsConduct regular (at least monthly) performance review meetings with the suppliersEstablish action plans and ensure the plan is being delivered in an efficient manner and keep track of all documentation

Cost Efficiency

Plan and manage station budget and airport-related costs with all key stakeholdersSeek opportunities to drive down costs by making them controllableSeek revenue opportunities by maximising the utilisation of properties e.g. LoungeManage budgets and costs effectively without compromising legislation, levels of service or operational performanceRequirements

Academic qualifications

Post-Secondary Diploma / Certificate in an Airport or service-related discipline or equivalent combination of education, training, and experience is requiredBachelors and/or Master’s degree in operations management, business administration, airport planning and management or airport operations is desirable

Knowledge, skills, training and experience

Excellent command of written and spoken English is mandatory with the local language being an advantageThree years’ airport operational / customer handling experienceAt least two years’ recent experience in a supervisory / management capacityUp to date knowledge of all regulatory and local legal requirements relating to airport operations and passenger processingCommand of the different management processes and their importance as they vary from normal operations to disruption or emergency situationsSuperior independent working capabilities coupled with good decision-making skillsSelf-motivated and committed leader who enjoys team workStrong customer service mentality with superior interpersonal skillsEffective use of negotiation skillsGood analytical/numerical skills and experience of planning, reviewing and managing budgets and costsAbility to interpret and implement global policy to ensure local complianceAbility to think logically and commercially in order to present and justify ideas/findings to a wide variety of audiences that are often culturally diverseHigh personal presentation as the job-holder is expected to represent the Company at external/internal meetingsProven track record of supplier management in-line with Company policy to involve contract renewal, negotiation, agreeing terms of business, and senior management endorsementStrong computer literacy including Word, Excel and PowerPointLeads, adapts to and embraces constant change while experiencing tight deadlines

Additional Requirements

Must possess a valid state issued driver’s licenseMust successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offerObtain and retain necessary credentials and clearances (SIDA and Customs Seal) per local requirementsStrong cognitive reasoning and mathematical skills are essentialAbility to move equipment up to 50 lbs occasionallyComfortable working outdoors on the tarmac in all weather conditionsMust be able to work weekends, nights and holidays, as required based on operational needsMust have the right to live in work in the USA

Background & Security

Certain Employees will be required to obtain a Security Identification Display Area, (SIDA) badge provided by the airport authority and maintain good standing to retain their SIDA badge.Employment will require successful completion of a ‘Drug Free Workplace’ testBenefits

Cathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.

Travel Privileges on Cathay Pacific Airways Global NetworkExtensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.Generous 401K Matching ProgramPaid Holiday & VacationLTD & Basic Life InsuranceIf this position requires a uniform, a uniform allowance will be provided.To learn more about Cathay Pacific as a Certified Great Place Employer – Please Click Here

 

Personal & Application Information

Cathay Pacific Airways is an Equal Opportunity (EOE) and Affirmative Action (AA) employer.  All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status and other protected status as required by applicable law and will not be discriminated against.  Cathay Pacific Airways is an E-Verify participating employer.

If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: jobs@cathaypacific.com. 

Apply now

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