Overview Join Our Team as an Aggregates Customer Service Representative! Salary: $51,000-$64,000 Annually Are you a skilled dispatcher with a knack for customer service and a passion for logistics? Do you thrive in high-pressure situations and enjoy making quick decisions that drive efficiency and profitability? If so, we have the perfect opportunity for you at Ozinga! About the Role: As an Aggregates Customer Service Representative, you will be the vital link between our customers, vendors, and company operations. Your professional and service-oriented approach will ensure the highest levels of satisfaction and profitability. You will process orders, select vendors/haulers, maintain supplier relationships, and ensure accurate information is recorded for billing and payment purposes. Key Responsibilities: Handle customer, driver, and hauler inquiries and orders using our dispatch system. Determine optimal delivery methods and negotiate rates with vendors and customers. Schedule trucks efficiently to maximize profitability. Manage hauler relationships, collect paperwork, and process orders. Collaborate with customers to adjust truck demand and meet delivery rates. Determine callouts for the following day. Qualifications: High School Diploma or equivalent required. Extensive knowledge of the Chicagoland & NWI/WI area. Minimum of 2 years of dispatch experience preferred. Ability to read, write, and speak Spanish and Polish preferred, but not required. Proficiency in reading and understanding maps. Ability to remain calm in high-pressure situations. Effective communication skills and strong problem-solving abilities. Good computer skills and general knowledge of Sales and Dispatch software. Benefits Information: At Ozinga, we care about the well-being of our team members both in and out of the workplace. That’s why we’re proud to offer a comprehensive benefits package designed to support your health, financial security, and overall quality of life. Our benefits include: Medical, Dental, and Vision Insurance – Protecting your health and providing peace of mind. Retirement Plan Options – Helping you build a secure future. Voluntary Benefits – Helping you to cover unexpected expenses. Work-Life Balance – Supporting flexibility so you can thrive in every area of your life. Employee Assistance Program – Offering confidential support for personal and professional challenges. Wellness Program – Promoting a healthy lifestyle through resources and incentives. We believe that when our co-workers feel their best, they can do their best. Join us and experience the difference of working for a company that values you! Ozinga is an Equal Opportunity Employer. We consider applications for all positions without regard to race, color, religion, creed, gender, veteran status, national origin, age, disability, sexual orientation, citizenship status, genetic information, or any other legally protected status.