Combined Insurance, a Chubb Company, is seeking an Agency Education and Development Specialist to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 100 years. Come join our team of hard-working, talented professionals!

 

Job Summary 

The Agency Education and Development Specialist will be responsible for the day-to-day development and execution of Field Sales Agent, Leadership, and Management Development programs including position-based tracks/offerings, individual courses, and Accelerated Development programs.

 

Responsibilities 

Builds education strategies for new corporate initiatives and works with internal teams to develop and refine content. Collaborates with cross-functional teams to understand education needs and develop content to be delivered to sales agents. Reviews, assesses, and refines education materials for an agency salesforce and agency sales leaders.  Develops instructional materials for new agents and leadership programs. Works personally or in partnership with our Learning and Development department to develop content for new agents, leadership development programs, and experiential development plans.  Communicates Agency initiative status to team, business owners, and leaders throughout the duration of the initiative. Will coordinate and/or moderate national new agent and leadership development programs, virtually and in person. Ensures that new agent and leadership development programs include a measurement component to evaluate learning and effectiveness. Collects measurement results, formulates recommendations based on the data, and works with leadership to make improvements. Keeps abreast of curriculum, development, training, and facilitation information & trends to ensure competitive and relevant design and delivery. Accountability and responsibility with other key Home Office and Field Partners for consistent integrated solutions across the organization. Designs content for new agent and field leaders to suit an adult learner. Works with field partners to identify new agent and leadership skill gaps. Provides input and makes recommendations regarding the procedures and practices of new agent and leader training. Performs other related duties and activities as required.

Competencies 

Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues.  Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes.  Develops insight into problems, issues, and situation.    Continuous Learning:  Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally.  Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise.  Takes advantage of formal and informal developmental opportunities.  Takes on challenging work assignments that lead to professional growth.  Initiative: Willingly does more than is required or expected in the job.  Meets objectives on time with minimal supervision.  Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.  Adaptability: Ability to re-direct personal efforts in response to changing circumstances.  Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives.  Can navigate through uncertainty and knows when to change course.  Results Orientation:  Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities.  Takes full accountability for achieving (or failing to achieve) desired results.  Values Orientation:  Upholds and models Chubb values and always does the right thing for the company, colleagues, and customers.  Is direct, truthful, and trusted by others.  Acts as a team player.  Acts ethically and maintains a high level of professional integrity.  Fosters high collaboration within own team and across the company; constantly acts and thinks “One Chubb.” Strategic Focus: Incorporates a long-term perspective on Chubb and the markets in which Chubb operates into both planning and execution. Business Acumen:  Ability to apply technical expertise, special knowledge, maturity, and judgment to business issues and as a result, improve Chubb or team performance.

 

 

Skills

Excellent written and verbal communication skills; strong problem-solving skills Proficient use of Microsoft Outlook, Word, Excel, PowerPoint  Executive-level presentation skills / facilitation skills Detail-oriented, excellent planning and organization skills, strong project management skills, ability to manage multiple projects simultaneously  Adept at establishing partnerships and building relationships Ability to think strategically and critically in developing practical solutions Expertise in assessment tools and methodologies for development work at the individual and team level (Preferred) Strong interpersonal skills: listening, confronting, challenging, straightforwardness, rapport, trust, warmth, compassion, humor (Preferred) Ability to communicate with a variety of levels within the organization Able to confidently represent and influence an effective agent, leader, and customer experience in a sales environment to achieve the expected outcomes

 

Education and Experience 

Bachelor's degree required in Organizational Development, Talent Management, Leadership, Learning, and Development or equivalent experience 3-5 years of facilitation delivery experience, content design, and initiate management experience  Demonstrated experience managing full life cycle initiatives, from inception to implementation Prior experience in a sales, sales support, or sales leadership role required, supplemental insurance preferred

Bilingual English/Spanish, a plus