Aftersales Operations Manager
Ford Motor Company
+ Exceptional problem solving
+ Analytical skills to determine root cause.
+ Fault finding ability.
+ Technical excellence
+ Report writing
+ Team leading Skills
+ Planning and Organizing Skills
+ Computer Skills- Excel, Word, and PowerPoint
+ Financial / Business Acumen; Brand and Wholesale Marketing; Analytical ability, mechanical/technical
+ Soft skills - Excellent written and verbal Communication; ability to influence across all levels of the organization; external and internal stakeholder management; decisive and future-oriented.
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.
**Ensuring sales objectives are achieved:**
+ Deliver monthly wholesale sales performance reports, providing insights into trends.
+ Monitor & analyze Trade Club performance metrics, identifying areas for improvement and implementing.
+ Initiate Marketing opportunities.
+ Develop and execute strategic plans to identify, target, and acquire new trade customers (B2B).
**Prospecting & Developing New Accounts:**
+ Identify and cultivate new Trade Club B2B opportunities.
+ Increase dealer and customer participation on Trade Club.
**Managing Existing Accounts:**
+ Improved customer retention rate and increase sales for existing Trade Club members.
+ Develop & execute targeted marketing campaigns to attract new B2B customers focusing on mechanical segment.
+ Manage Certified Parts Wholesale Dealer program, ensuring its successful implementation and alignment with overall wholesale objectives.
**Sales Forecasting & Reporting:**
+ Accurate wholesale sales projections and effective performance monitoring.
**Product Knowledge:**
+ Comprehensive understanding of the company's product range, including specifications, applications, and pricing.
+ Clear knowledge of extended parts warranty program.
**Customer Relationship Management:**
+ Accurate and efficient management of customer data.
+ Increased customer loyalty and repeat business.
**Administrative Tasks:**
+ Analyze and monitor data performance and implement corrective actions where needed.
+ Regular Travel to visit B2B customers/dealers/ Body Shops and attend industry events.
**Interdepartmental Collaboration:**
+ Work closely with IMG, SEO, Pricing Team, PS & L, Zone Managers & Trade Club Team.
**Cross- Functional Projects:**
+ Participate in or lead projects that involve multiple departments, promoting integration and cohesion across the organization, particularly relevant to wholesale part sales.
+ Bachelor’s degree in business administration, Marketing, Finance, or a related field.
+ 5-7 years dealer / field operations / people management experience in Aftersales environment.
+ Display capability of leading a team in a current or previous roles
**Requisition ID** : 44898
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