Pretoria, ZAF
4 days ago
Aftersales Operations Manager
+ Exceptional problem solving + Analytical skills to determine root cause. + Fault finding ability. + Technical excellence + Report writing + Team leading Skills + Planning and Organizing Skills + Computer Skills- Excel, Word, and PowerPoint + Financial / Business Acumen; Brand and Wholesale Marketing; Analytical ability, mechanical/technical + Soft skills - Excellent written and verbal Communication; ability to influence across all levels of the organization; external and internal stakeholder management; decisive and future-oriented. At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation. **Ensuring sales objectives are achieved:** + Deliver monthly wholesale sales performance reports, providing insights into trends. + Monitor & analyze Trade Club performance metrics, identifying areas for improvement and implementing. + Initiate Marketing opportunities. + Develop and execute strategic plans to identify, target, and acquire new trade customers (B2B). **Prospecting & Developing New Accounts:** + Identify and cultivate new Trade Club B2B opportunities. + Increase dealer and customer participation on Trade Club. **Managing Existing Accounts:** + Improved customer retention rate and increase sales for existing Trade Club members. + Develop & execute targeted marketing campaigns to attract new B2B customers focusing on mechanical segment. + Manage Certified Parts Wholesale Dealer program, ensuring its successful implementation and alignment with overall wholesale objectives. **Sales Forecasting & Reporting:** + Accurate wholesale sales projections and effective performance monitoring. **Product Knowledge:** + Comprehensive understanding of the company's product range, including specifications, applications, and pricing. + Clear knowledge of extended parts warranty program. **Customer Relationship Management:** + Accurate and efficient management of customer data. + Increased customer loyalty and repeat business. **Administrative Tasks:** + Analyze and monitor data performance and implement corrective actions where needed. + Regular Travel to visit B2B customers/dealers/ Body Shops and attend industry events. **Interdepartmental Collaboration:** + Work closely with IMG, SEO, Pricing Team, PS & L, Zone Managers & Trade Club Team. **Cross- Functional Projects:** + Participate in or lead projects that involve multiple departments, promoting integration and cohesion across the organization, particularly relevant to wholesale part sales. + Bachelor’s degree in business administration, Marketing, Finance, or a related field. + 5-7 years dealer / field operations / people management experience in Aftersales environment. + Display capability of leading a team in a current or previous roles **Requisition ID** : 44898
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