After sale service managerAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
This position reports to

Sales Support Manager

Your role and responsibilities

In this role, you will have the opportunity to lead a team of specialists who provide technical and order related assistance/support to the internal and external customers of ABB. Each day, you will oversee the process, definition, implementation, and execution of customer support. You will also showcase your expertise by achieving targeted levels of service quality, operational efficiency, and customer satisfaction.You will be mainly accountable for:1.\tLead warranty team to handle with complaint case from customer and get the satisfactory result. Focus on domestic market business.2.\tExpand and develop cooperation between the relevant partners and improve project service mode to improve customer satisfaction continuously.3.\tManage, monitor, develop service partner network to improve end customers' satisfaction.4.\tMaintain the good relationship between strategic customer in service part. Highlight service value, improve sales market share.5.\tDesign the warranty model by different product.6.\tAccomplish annual target KPI, NPS7.\tCooperate with operation quality team, improve product quality level. 8.\tImprove team incentives, appraisal mechanism.9.\tOptimize organization structure and develop subordinates' abilities.

Qualifications for the role

1.\tBachelor Degree above, major in Engineering, Mechanism or equivalent2.\tMore than 5 years’ experience in customer service area.3.\tGood customer service thinking.4.\tGood skill for customer relationship maintenance.5.\tTeam worker, able to provide creative solutions and keep the collaboration principle driven by win-win situation and balance thinking6.\tProfessional skills on project management7.\tHave a certain influence, able to establish and strengthen cooperative relations and its network to ensure to reach teamwork target8.\tHigh Integrity and commitment

More about us

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