Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Manager

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in SAP Customer at PwC will focus on providing consulting services for SAP Customer Relationship Management (CRM) applications. You will analyse client requirements, implement CRM software solutions, and provide training and support for seamless integration and utilisation of SAP CRM applications. Working in this area, you will enable clients to optimise customer relationship management processes, enhance customer satisfaction, and achieve their strategic objectives.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Analyse and identify the linkages and interactions between the component parts of an entire system.Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.Develop skills outside your comfort zone, and encourage others to do the same.Effectively mentor others.Use the review of work as an opportunity to deepen the expertise of team members.Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Role- OTC Solution Architect and Managed Services Lead Operate

Job Summary -   

At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Every day we are motivated and passionate about making our clients’ better. 

Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences.  Our team of highly skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes.  With PwC’s Managed Services our clients are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes.  PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment.  

Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients’ applications and cloud portfolio. Our focus is to empower our clients to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.  

As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work.  It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective. 

Minimum Degree Required (BQ) *:  BE / B Tech / ME / M Tech / MBA 

Required Field(s) of Study (BQ): 

 

Preferred Field(s) of Study: 

Minimum Year(s) of Experience (BQ) *: 10-16 years of experience  

 

Certification(s) Preferred:  SAP Certification on SD Module and S/4 HANA Sales 

General skill set: -

As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

Configure and maintain SD functionalities, including Order Management & Fulfillment, Delivery Processing, Billing, Pricing and logistics. 

Has configuration knowledge of Pricing, Order Management & Fulfillment, Billing, and Rebates. 

Transfer business requirements into functional specifications and lead the development life cycle from blueprint to go-live, identifying any gaps and proposing solutions. 

Perform impact analysis on existing markets and propose solutions for any identified gaps. 

Develop interfaces for order booking and delivery processing. 

Understand the dependency of AFS/Retail on MM and FI master data. 

Experience in ABAP debugging to facilitate reverse engineering. 

Work on large global projects with heavy customization. 

Lead workshops related to business discussions and guide consultants in AFS SD. 

Coordinate with various businesses, IT stakeholders, and cross-functional teams. 

Possess excellent English communication skills. 

Use feedback and reflection to develop self-awareness, personal strengths and address development areas.

Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above.

Be involved in the financial metrics.

Be actively involved in business development activities to help identify and research opportunities on new/existing clients.

Contribute to the development of your own and team’s technical acumen.

Use data and insights to inform conclusions and support decision-making.

Adherence to SLAs, experience in incident management, change management and problem management.

Develop new skills and strategies to solve complex technical challenges.

Assist in the management and delivering of large projects.

Train, coach, and supervise staff to recognize their strengths and encourage them to take ownership of their personal development.

Act to resolve issues which prevent the team working effectively.

Keep up to date with local and national business and economic issues.

Continue to develop internal relationships and the PwC brand.

Build a strong team environment that includes client interactions, workstream management, and cross-team collaboration.

Actively engage in cross competency work and contribute to COE activities.

Demonstrating project management skills including the ability to manage multiple projects simultaneously while being detail oriented.

Required Skills: SAP OTC-OCM

 10 to 16 years of hands-on experience on the SD module in Support/implementation projects 

Expertise in ITSM process, managed the large team of OTC workstream, set the example for the team.

Adherence to SLAs, experience in incident management, change management and problem management

Be flexible to work in 2nd shift (2 pm IST to 11 pm IST)

Lead the Managed Services team, provide status reports to clients on daily incidents/changes/service requests.

Good Experience in Stakeholders management. Experience in working multi vendor setup and leading the discussion with client stakeholders.

Experience in Hybrid ways of working

Support/Implementation experience should be in S/4 HANA

Thorough understanding of business process – Make To Order (MTO), Make To Stock (MTS), Consignment, Third Party Sales, Intercompany Sales, Rebates, Credit Management, Billing Plans, Shipment etc.

Hands-on experience in S/4HANA functionalities – Business Partner, Advance ATP (AATP), Condition Contract and Settlement Management (CCM), BRF+ Output Management etc.

Good knowledge of Contract & Sales Order Processing, Delivery Execution, Invoicing, pricing procedures, taxes etc.

Hands on experience in configuring / defining the following in the SD module: 

SAP SD- Order Management

SAP SD- Various Pricing techniques

SAP SD- Delivery

SAP SD- Shipment

SAP SD- Billing

SAP SD- Outputs/BRF+ controls

SAP SD- Credit Management

SAP SD- Settlement Management

SAP SD- Sales business process such as Third-Party Sales, Intercompany Sales, Cash Sales, Rush orders, Individual purchase orders, Stock Transport orders

Excellent skills in Project Management, Functional business analysis and development methodologies.

 

Preferred Skills:

SAP Certification on SD Module and S/4 HANA Sales 

Experience in integrating with SAP Transportation Management (TM)

Strong understanding of integration with other modules like 

FI/CO

MM

PS

HR

Exposure to interfaces like ALE/IDOC or EDI/IDOC with little technical knowledge

Hand of experience in Tools like Service now, Solution Manager, Jira, HP4, MQC,LSMW etc.

Having implementation experience would be added advantage

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Process Consulting, Business Process Improvement, Business Process Modeling, Business Technology, Coaching and Feedback, Communication, Creativity, CRM Software, Customer Due Diligence, Customer Engagement, Customer Liaison, Customer Loyalty, Customer Management, Customer Needs Analysis, Customer Relationship Management, Customer Satisfaction, Customer Segmentation, Customer Service, Customer Service Management, Customer Success, Customer Transformation {+ 19 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date