Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

SAP

Management Level

Senior Associate

Job Description & Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Use feedback and reflection to develop self awareness, personal strengths and address development areas.Delegate to others to provide stretch opportunities, coaching them to deliver results.Demonstrate critical thinking and the ability to bring order to unstructured problems.Use a broad range of tools and techniques to extract insights from current industry or sector trends.Review your work and that of others for quality, accuracy and relevance.Know how and when to use tools available for a given situation and can explain the reasons for this choice.Seek and embrace opportunities which give exposure to different situations, environments and perspectives.Use straightforward communication, in a structured way, when influencing and connecting with others.Able to read situations and modify behavior to build quality relationships.Uphold the firm's code of ethics and business conduct.

Job Summary -   

At PwC we relentlessly focus on working with our clients to bring the power of technology and humans together and create simple, yet powerful solutions. We imagine a day when our clients can simply focus on their business knowing that they have a trusted partner for their IT needs. Every day we are motivated and passionate about making our clients’ better. 

Within our Managed Services platform, PwC delivers integrated services and solutions that are grounded in deep industry experience and powered by the talent that you would expect from the PwC brand. The PwC Managed Services platform delivers scalable solutions that add greater value to our client’s enterprise through technology and human-enabled experiences.  Our team of highly-skilled and trained global professionals, combined with the use of the latest advancements in technology and process, allows us to provide effective and efficient outcomes.  With PwC’s Managed Services our client’s are able to focus on accelerating their priorities, including optimizing operations and accelerating outcomes.  PwC brings a consultative first approach to operations, leveraging our deep industry insights combined with world class talent and assets to enable transformational journeys that drive sustained client outcomes. Our clients need flexible access to world class business and technology capabilities that keep pace with today’s dynamic business environment.  

Within our global, Managed Services platform, we provide Application Evolution Services (formerly Application Managed Services), where we focus more so on the evolution of our clients’ applications and cloud portfolio. Our focus is to empower our client’s to navigate and capture the value of their application portfolio while cost-effectively operating and protecting their solutions. We do this so that our clients can focus on what matters most to your business: accelerating growth that is dynamic, efficient and cost-effective.  

As a member of our Application Evolution Services (AES) team, we are looking for candidates who thrive working in a high-paced work environment capable of working on a mix of critical Application Evolution Service offerings and engagement including help desk support, enhancement and optimization work, as well as strategic roadmap and advisory level work.  It will also be key to lend experience and effort in helping win and support customer engagements from not only a technical perspective, but also a relationship perspective.

 

Minimum Degree Required (BQ) *:  BE / B Tech / ME / M Tech / MBA / B.SC / B. Com / BBA

 

Required Field(s) of Study (BQ):  

 

Preferred Field(s) of Study: 

 

Minimum Year(s) of Experience (BQ) *: 6-10 years of experience  

 

Certification(s) Preferred:  

Preferred Knowledge/Skills *:  

 

General skill set:

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

Use feedback and reflection to develop self-awareness, personal strengths and address development areas.

Proven track record as an SME in chosen domain.

Ability to come up with Client POC/POV for integrating/increasing adoption of emerging Tech. like Blockchain, AI et al with the product platform they are associated with.

Mentor Junior resources within the team, conduct KSS and lessons learnt.

Flexible to work in stretch opportunities/assignments.

Demonstrate critical thinking and the ability to bring order to unstructured problems.

Ticket Quality and deliverables review.

Status Reporting for the project.

Adherence to SLAs, experience in incident management, change management and problem management.

Review your work and that of others for quality, accuracy and relevance.

Know how and when to use tools available for a given situation and can explain the reasons for this choice.

Seek and embrace opportunities which give exposure to different situations, environments and perspectives.

Use straightforward communication, in a structured way, when influencing and connecting with others.

Able to read situations and modify behavior to build quality relationships.

Uphold the firm's code of ethics and business conduct.

Demonstrate leadership capabilities by working with clients directly and leading the engagement.

Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.

Good Team player. Take up cross competency work and contribute to COE activities.

Escalation/Risk management.

Strong Knowledge in:

Understand client requirements, provide solutions, functional specifications and implement technical components accordingly. 

Ability to create Technical Design Documents (TDD) and Unit Test documents for the technical solutions being implemented.

Excellent Communication, analytical and Interpersonal skills as a Consultant and play a role of team lead.

In addition to the above the candidate should have been involved in the following during the life cycle of SAP Support project.

Unit Testing, Integration Testing 

User Support activities

Exposure to ASAP and other structured ITIL methodologies

Regularly interact with the onsite team/client

Provide status updates in daily/weekly conference calls

Maintain cordial relationship with onsite team/client

Strong Knowledge in 

Managing Technical Objects 

 Equipment’s, Functional Locations, Bill of Materials etc 

Material and Serial Number combination 

Warranties 

Work centers, classes and characteristics 

Installed base

Measurement Point and documents 

Notifications and its processing 

Work Order Management 

Capacity requirements planning 

Preventive maintenance  

Task lists 

Maintenance Items 

Maintenance Plans

Work clearance Management 

Workflow in EAM & PM

Standard reports usage.

Familiarity on the basic business processes with the following Functional Areas: 

Task lists 

Maintenance Items 

Maintenance Plans

  

Preferred Skills: 

SAP Certification on PM Module

Used Solution Manager in the implementation

Basic knowledge on ABAP

ITIL 4 Foundation Certification

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date