Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Salesforce

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

Those in Salesforce system integration at PwC will focus on connecting Salesforce with other systems, applications, or databases to enable seamless data flow and process automation. You will be responsible for designing, developing, and implementing integration solutions using various integration technologies and tools, such as Salesforce APIs, middleware platforms, and web services.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Respond effectively to the diverse perspectives, needs, and feelings of others.Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.Use critical thinking to break down complex concepts.Understand the broader objectives of your project or role and how your work fits into the overall strategy.Develop a deeper understanding of the business context and how it is changing.Use reflection to develop self awareness, enhance strengths and address development areas.Interpret data to inform insights and recommendations.Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Summary - 
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business 
issues from strategy to execution. PwC Professional skills and responsibilities for this management level 
include but are not limited to:
Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
Proven track record as an SME in chosen domain.
Mentor Junior resources within the team, conduct KSS and lessons learnt.
Flexible to work in stretch opportunities/assignments.
Demonstrate critical thinking and the ability to bring order to unstructured problems.
Ticket Quality and deliverables review.
Status Reporting for the project.
Adherence to SLAs, experience in incident management, change management and problem management.
Review your work and that of others for quality, accuracy and relevance.
Know how and when to use tools available for a given situation and can explain the reasons for this 
choice.
Seek and embrace opportunities which give exposure to different situations, environments and 
perspectives.
Use straightforward communication, in a structured way, when influencing and connecting with others.
Able to read situations and modify behavior to build quality relationships.
Uphold the firm's code of ethics and business conduct.
Demonstrate leadership capabilities by working with clients directly and leading the engagement.
Work in a team environment that includes client interactions, workstream management, and cross-team 
collaboration.
Good Team player. Take up cross competency work and contribute to COE activities.
Escalation/Risk management.
Minimum Degree Required (BQ) *:
BE / B Tech / ME / M Tech / B.SC / B.Com / BBA
Degree Preferred: 
Bachelor's degree 
Required Field(s) of Study (BQ):
Preferred Field(s) of Study: 
BE / B Tech / ME / M Tech / B.SC / B.Com / BBA
Minimum Year(s) of Experience (BQ) *: US
6 to 10 years of experience in Salesforce 
Certification(s) Preferred: 
Required Skills *: 
6 to 10 years of experience in Salesforce with following skills
● Extensive experience working with Sales Cloud, Commerce Cloud, Service Cloud, Marketing 
Cloud.
● Experience with Salesforce APIs, Apex Triggers and Classes, SOQL, Force.com Tool and Toolkits.
● Experience in working with Salesforce Workflow Rules and Approvals, Visual Flow, Process 
Builder, and Salesforce limitations.
● Strong project experience in any one of the skill set like Salesforce Field Service 
Lightning,Docusign/CLM,Community Cloud,Salesforce - Commerce Cloud,Salesforce - Marketing 
Cloud,Salesforce - Pardot,Salesforce - Tableau and Salesforce - Slack
● Experience with REST/SOAP APIs (XML, JSON).
● User Interface: LWC, Salesforce Visual Force, HTML5, JavaScript, CSS, Lightening, jQuery, 
AJAX.
● Familiar with Salesforce Sites.
● Familiar with ETL tools (i.e., Mulesoft’s Dataloader).
● Experience with Agile development processes, continuous integration, deployments.
● Working knowledge of Jira or similar project management/issue tracking tools.
● Strong understanding of design principles, technically scalable data modeling, Force.com 
development best practices.
● Develop accurate estimates on level of effort for timely project execution.
● Review and assure quality in all code entering the codebase.
● Continually evaluate and refractor code base for increased extensibility.
● Proficiency in developing unit testing with assertions for core functionality.
● Comprehensive experience in debugging and troubleshooting in Salesforce.
● Self-starter who has the ability to multi-task in a dynamic environment.
● Take responsibility for end-to-end solution delivery for their respective tracks.
● Customer-focused attitude.
● Detailed-oriented individual with the ability to rapidly learn and take advantage of new concepts, 
business models and technologies.
● Team player with strong communication skills.
● Good communication skills.
● Ability to problem solve high-level software and application issues.
● Unit/Integration testing and support of UAT testing including development of test scenarios if 
required
● Data mapping and support of data cleanup
● Go-live readiness preparation including cutover activities if required
● Hypercare coverage after go-live
Preferred Skills *: 
● Apex coding (absorbing/processing data)
● Integration of third-party applications (APIs: SOAP, REST, JSON)
● Automation (using Batch)
● Relational databases (SQL)
● Experience working on a team using Scrum or other Agile project framework
● Experience in web-designing, HTML5, CSS3, Hibernate, Git
● Experience in integrating Salesforce with other applications via real-time, batch, synchronously 
and asynchronously
● Experience in creating and managing complex workflow rules, data validation and triggers
● Experience in Salesforce Out of the Box functionality
● Experience in data management and data loading tools such as Data Loader
● Strong understanding of release management and change management
● Ability to develop technical requirements, prototyping, coding, testing, deployment and support 
using Agile/Scrum methodologies.
● AutoRabbit - Devops tool experience.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Active Listening, Analytical Thinking, Communication, Creativity, Embracing Change, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Salesforce APIs, Salesforce Customization, Salesforce Development, Salesforce Integration, Salesforce Sales Cloud, Self-Awareness, Teamwork, Well being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date