Job Description

To provide efficient and effective administration supportDemonstrate cost consciousness and awareness of personal contribution to costs and productivityIdentify and escalates potential risks that may lead to increased costsPrevent wastage and identify process improvements to contain and reduce costsProvide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of workDrive sales across product and campaign initiatives to exceed set targetsAdhere to Organisational values and service standards and interact with and communicate with customers accordinglyEnsure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level AgreementsMeet set turnaround times while ensuring own availability, reliability and accuracyPropose improvements on internal processes that impacts service levels and customer satisfaction within area of accountabilityEnsure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service Establish relationships with relevant individuals and departments to deliver on work expectationsAdhere to relevant service level agreements to build trust in the relationshipProduce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standardsWork with enhanced processes and procedures to maintain operational efficienciesDeliver work in an accurate manner to ensure consistent resultsDraw on knowledge and experience to identify and develop solutions that leads to improved service delivery and qualityAdhere to quality standards, turnaround times and Company policies and proceduresComplete relevant administration, reporting and updating of information accurately and on timeExecute own work in accordance with the organisational values and code of ethicsComply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of workProvide timeous reports on operations, performance and audit findingsReport on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability Investigate new ways to optimise processesFlag opportunities to migrate to platform and supports the use of technology in process and system improvementsDraw on knowledge and experience to identify and develop solutions that lead to improved service delivery and qualitySeek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gapsCreate own personal development plan and review plan with team leader or managerUnderstand which competencies and skills are required to be mastered to ensure personal development and performanceKeep abreast of learning opportunities, changing products and trends Contribute to teamwork and inclusivity by working together to achieve team goalsValue individual contributions and respects diversity in the teamShare information and knowledge that benefits the teamJob Details

Application Closing Date

09/07/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.