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Job Description

DESCRIBE THE JOB PROFILE SUMMARY OR PURPOSE OF THE REQUESTED JOB

Job Profile Summary

The Advisor Tools Platform Owner is a technical expert in all platforms used in the Advisor Tools team. This role is responsible for the technical performance and evolution of all advisor platforms and channels; ensuring the integrity, consistency and resilience of platform features and functions across geographies; as well as managing the backlog of defects, gaps and design features (including technical debt items) to ensure availability, reliability and performance to enable high quality customer service across Old Mutual.

The incumbent will be individually accountable for achieving results through own team and by collaborating with others within the Organisation 1- 2 years.

DESCRIBE THE MAIN ACTIVITIES OF THE JOB (DESCRIPTION)

Sales Enablement platform management – Manage the end-to-end lifecycle of Sales Enablement platforms, including ongoing improvement and operation of systems, as well as building skills and competencies across Old Mutual.

Design governance – Preside over design configuration decisions to ensure a seamless user experience that aligns with Old Mutual’s platform design strategy. This includes ensuring that the platform team is aligned with the design, business strategy, roadmap, and platform governance policies.

Strategy and demand management – Support in creating the overall roadmap and shaping demand for enterprise platform consumption. Manage day-to-day demand, enhance initial demand requests and own the demand assessment process for Sales Enablement platforms.

Incident management – Ownership and oversight of all instances related to Sales Enablement platforms, the core platform team and any escalations.

Application/system support – Develop processes, guidance and tools that can effectively be used by the team and other stakeholders in the implementation of Sales Enablement platforms.

Agile software development frameworks and implementation – Demonstrate an understanding of Agile frameworks (e.g. Scrum, SAFe, LeSS) including their principles, roles, ceremonies and artifacts. Be able to articulate the differences and benefits of each framework and apply them to different project scenarios.

Best practice and industry standards – Define and implement industry standards and guidelines throughout the development lifecycle. This includes driving technical excellence by ensuring best practices, code quality standards and the adoption of emerging technologies and methodologies, as well as ensuring  process and data governance is adhered to and monitored.

Project management and governance – Ensure adherence to project timelines, budgets and quality standards, as well as identifying and mitigating risks as needed. Manage technology budgets, resources and vendor relationships effectively.

Big Data and Advanced Analytics: Champion the use of advanced analytics and big data technologies to derive valuable insights. 

Data Management: Manage the data quality underpinning the solutions and ensure alignment to group data strategies and goals.

Leadership and mentorship

Provide leadership, guidance and mentorship to various levels within teams.

Guidance and Direction: Provides clear guidance and direction to team members, empowering them to achieve operational excellence standards while fostering a supportive and collaborative work environment.

Performance Optimization: Cultivates a climate conducive to optimal performance by fostering open communication, providing constructive feedback, and recognizing and celebrating team achievements to motivate and inspire continuous improvement.

MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

Qualification

Bachelor's Degree in Computer Science, Information Systems or a related field.

Agile certification from a recognised institution is advantageous

Attributes

Analytical

Problem-solving skills

Effective communication and team building skills

Proven leadership skills

Experience

Minimum of 8 years experience in managing technology development, implementation and ongoing improvement

Experience with Agile methodologies, e.g. SAFe, Scrum, Less, etc.

ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)

Business and systems analysis

Proficiency in sales enablement platforms used in Old Mutual or similar, e.g. Everlytic, Integreat

Sales and marketing

SDLC and processes

Incident management and troubleshooting

Design, code, develop, test and implement integration and supporting application development components and systems. Perform business analysis and software analysis. May coordinate projects and perform system maintenance activities. OML roles mapped to this profile are Lead iOS Engineer, Lead Android Engineer, Senior Platform Engineer, Senior Software Engineer, RoA: Lead: Development & Customisation, Application Product Owner, Tech Lead, Web Tech Lead, Senior Analyst Programmer, OMF IT Senior Analyst Programmer, Developer2 and Technical Lead - API Development.

Responsibilities Application Software Development

Develop the most-complex existing and new applications by analyzing and identifying areas for modification and improvement. Develop new applications to meet customer requirements.

Applications Software Maintenance

Monitor, identify, and correct the most-complex software defects to maintain fully functioning applications software.

Design and Conceptualization

Work effectively with cross-functional teams to conceptualize products and services, leveraging data to drive original design ideas and decisions.

Technical Developments Recommendation

Discuss and recommend more complex or innovative technical developments to improve the quality of the website/portal/application software and supporting infrastructure to better meet users’ needs.

Application Software Road Map

Define and maintain a roadmap to facilitate application software development and ensure the development work is prioritized in line with business requirements.

Faults Diagnosis and Correction

Provide fault isolation and resolution for complex challenges to limit and address issues promptly.

Documentation

Create and maintain complex technical and/or user documentation to a high standard.

Testing Information Technology (IT) Performance

Design and monitor the quality of website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

Operational Compliance

Monitor and review performance and behaviors within area of responsibility to identify and resolve noncompliance with the organization's policies and relevant regulatory codes and codes of conduct.

Information Security

Lead in detecting and analyzing security incidents, including attacks, breaches, and identified vulnerabilities, and remediate any security gaps in line with the security incident management procedure.

Horizon Scanning

Explore and develop a detailed understanding of external developments or emerging issues and evaluate their potential impact on, or usefulness to, the organization.

Data Collection and Analysis

Use data from a wide range of sources to analyze key themes and identify possible impacts on the business.

Analysis of "As Is" and "To Be"

Document complex "as is" and "to be" processes and describe the changes required to migrate to the "to be" capability to record accurately the change required.

Technical Database Support

Design distribution of complex database resources and provide physical modeling and design services to tune database applications for optimum performance.

Skills

Action Planning, Application Development, Business Process Design, Computer Literacy, Data Management, Data Modeling, Evaluating Information, Identifying Customer Needs, Information Technology (IT) Support, Market Analysis, Oral Communications, Product Development, Technical Support, Technical Troubleshooting, Test Case Management, User Requirements Documentation, Web Development

Competencies

Business InsightCollaboratesCourageCultivates InnovationDecision QualityDrives ResultsEnsures AccountabilityManages Complexity

Education

NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent (Required)

Closing Date

17 April 2025 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

The Old Mutual Story!