Advanced Practice Practitioner Access Provider Float Gloucester, MA (http://maps.google.com/maps?q=302+Washington+Street+Gloucester+MA+USA+01930) Description THE ORGANIZATION` North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides: + Comprehensive primary care. + Dental services. + Behavioral health care. + Care management. + Pharmacy services. + Substance abuse disorder treatment. + Nurse care management. + Insurance enrollment assistance. NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services. As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits. We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities. Primary Purpose of Position: North Shore Community Health (NSCH) is an industry leader in exceptional community healthcare delivery. We have an opening for an Advanced Practitioner (Nurse Practitioner (NP) or Physician Assistant (PA) Access Provider. Under the supervision of the Clinical Manager of Patient Access, in collaboration with the Chief Medical Officer, will provide continuing and comprehensive health care for the individual and family across all ages and genders. The NP/Physician Assistant (PA) will provide direct clinical service to patients, be involved in quality improvement activities, other administrative activities, and help to develop programming as needed. Care may be delivered at any of NSCH locations or virtually via tele-health. As a team member at our health center, you will work with staff who are racially, ethnically and culturally diverse, so being culturally competent is required. Essential Functions: + Collaborate with the site leaders (including Medical directors, Practice Managers, and RN managers) to provide additional patient access, this could be in the form of vacation coverage or other planned time off. + Manages the primary care providers’ in-basket, called “Inboxology”. The access provider will have dedicated time during the week to work on the primary care providers’ in-baskets to address test results, medication refills, and patient calls and messages. The access provider will generate billable encounters when performing Inboxology to meet their weekly patient productivity goal. + Responds to emails and messages promptly. + Closes all billable encounters within 72 hours of the date of the visit. + Completes the care gaps and preventative care measures at every patient visit when possible. + Will meet the weekly patient productivity goal as discussed with the Clinical Manager of Patient Access and will report the productivity number at the end of each week. + Collaborates with Population Health to serve as a clinical content expert and also to provide access for the Population Health team when there is a need for certain quality measures to be met within a certain time frame. + Collaborate with Operations and Director of Patient Access to meet the organizational goals and needs such as but not limited to new patients. + Provide direct care to scheduled patients and/or walk-in patients when necessary. + Follows up on laboratory and imaging testing and communicates the results to the patients in a timely manner. + Obtains history and physical examinations of the patients in an ambulatory setting. + Utilizes laboratory and other diagnostic services as appropriate. + Makes a diagnosis and administers treatments based on evidence-based medicine, whenever possible but always within accepted standards of care. + Seeks outside advice and consultation as necessary; refers for specialty care and for confirmation of diagnosis and treatment when appropriate. + Maintain strict adherence to the NSCH Confidentiality policy including HIPPA guidelines + Treat all patients in a welcoming and professional manner. + Contribute to the team effort by supporting all team members and maintaining an open and positive attitude. + Works as an integral member of the primary care team, which include careful attention to customer service, population management, appropriate delegation and participation in the quality initiatives of the health center. Because of the inherent authority and responsibility of the position, the advanced practice practitioner is expected to display exemplary communication skills and to lead by example. + Other duties as assigned Non-Essential Functions: + Attends periodic staff meetings + Adheres to NSCH policies + Adheres to NSCH values and principles: Mission North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all. Vision Healthy People | Vibrant Communities Values Accountability We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do. Integrity Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly and in a respectful, ethical, and trustworthy manner when in agreement or disagreement. Empathy Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients. Courage We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy. Respect NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork. Commitment NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values. EEO Statement: We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. https://www.nschi.org/wp-content/uploads/2022/03/nsch\_eeo-policy-statement-dec-2021.pdf Requirements + Master’s Degree in Nursing with certification as a NP or graduate of a certified Physician Assistant program. + New graduates are welcome to apply + Current licensure to practice in Massachusetts. + Experience in community health care. + Must have reliable transportation to travel between sites. + Preference will be given to bilingual/bicultural individuals who are Spanish or Portuguese. + Ability to work effectively both independently and as part of a team + Strong communication and interpersonal skills, with commitment to establishing a safe and respectful environment for team members + Ability to work in a culturally diverse environment + High level of commitment to continuous improvement in the quest for comprehensive and quality health care. + Completion of NSCH compliance trainings. NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and prehire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy, please get in touch with the Human Resources Department athr@nschi.org. At North Shore Community Health, our commitment lies in fostering a diverse workforce. If you're enthusiastic about this position but feel that your previous experience aligns differently with every requirement in the job description, we still encourage you to apply! Your skills could be a great fit for this role or other opportunities within North Shore Community Health. Physical Requirements: This job is inherently sedentary, necessitating the ability to remain seated or standing for extended durations, while also utilizing computers and phones. There may be a requirement to travel to multiple locations throughout the day.