Job Description

To ensure client and product retention by providing pre- and after-sales service across the entire value chain for multiple channels and brands in a contact centre environment, whilst complying with strict regulations

Hello Advanced Client Service Agent

Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in WesBank - WB Motor Operations, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Contribute to cost efficiencies through responsible utilisation of work related resourcesContribute to teamwork and inclusivity within own teamIdentify and utilise opportunities to assess and improve own performanceUses technical know-how to identify, solve and escalate problemsHandles the pre- and after-sales process for multiple channels and brands to ensure client retentionEnsure operational excellence through the delivery of work processes according to defined quality standardsProvides exceptional customer service when interacting with internal and external customersDelivers customer service through adherence to quality service standards

You will be an ideal candidate if you have:

Grade 12 and financial qualification2 – 4 Contact Centre Experience2 – 4 Experience in Finance, Sales beneficial

You will have access to:

Opportunities to network and collaborate.A challenging working environmentOpportunities to innovate.

We can be a match if you are:

Digitally Dexterous

Apply now if you are interested in taking the next step. We look forward to engaging with you!

In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Please note that the successful candidate will be contracted via one of our trusted third-party agencies.

“Thank you for your interest in joining our talent community. Please note that this advertisement is not for an active vacancy, and as such you will not receive a decline notice or status update immediately. We are currently gathering applications to build a talent pool for future opportunities. By submitting your application, you will be considered for similar roles that may become available. We appreciate your interest and look forward to potentially working with you in the future”

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Job Details

Application Closing Date

13/01/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.