Overview As an Admissions Intake Coordinator, you’ll be the first point of contact for prospective students who are interested in following their dream of an education. In this position you'll be wearing multiple hats—receptionist, scheduler, front desk associate, telemarketer—all of which revolve around speaking to prospective students over the phone and gently but persuasively encouraging them to schedule appointments to with an admissions counselor, in order to take the next step in the admissions process. Our students come from all walks of life and often have full-time jobs and families to take care of. As the first point of contact between them and NYSCAS, it will be your job to make a warm, inviting impression while providing that extra push to take the next step when needed. A clear speaking voice, good energy, and strong organizational skills are essential. Each day, you'll be responsible for answering a high volume of inbound phone calls, which originate from our ads and other digital marketing sources. You'll also be emailing and texting with prospective students on an as-needed basis. All communications will be recorded and selectively reviewed as a team on a weekly basis to ensure that we are serving our prospective students as best we can. Before receiving an interview, you'll be asked to provide an audio or video file, about 30 seconds in length, in which you introduce yourself and share why you’re a good fit for this position. We look forward to receiving your application! This is a limited term position with renewal each year. Responsibilities Responsibilities include but are not limited to: + Answer inbound calls promptly and professionally, using supplied script and guidelines + Follow-up with any missed calls that occurred outside business hours + Engage with prospective clients to gather basic information and address initial inquiries + Schedule appointments with admissions counselors efficiently and accurately + Maintain an organized system for tracking leads and follow-ups + Collaborate with the admissions team to ensure smooth appointment transitions + Be persuasive when scheduling appointments + Know how to effectively field questions that cannot be answered on the spot + Become knowledgeable about the college; express why NYSCAS would be a good fit + Make detailed notes about each call and lead status using CRM + Send follow-up emails using CRM + Attend weekly meetings to review progress and performance + Maintain an open line of communication with the admissions staff Qualifications Education/ Experience + Some college is strongly preferred but not required Knowledge/ Skills/ Abilities + Clear speaking voice + Proficiency in basic computer systems and scheduling software is a must + Prior experience in customer service, telemarketing, or reception is preferred. + Sales ability + Excellent organizational and multitasking abilities. + Positive attitude and high energy + Patience and empathy + Computer skills + Ability to make repetitive phone calls without losing positivity + Ability to improvise and adapt during live phone calls while adhering to guidelines + Ability to respectfully deal with complaints + Willingness to receive constructive criticism and take detailed direction Maximum Salary USD $42,022.00/Yr. Minimum Salary USD $33,617.00/Yr. Touro University offers a comprehensive benefits package for full-time employees which includes: + Full range of Health Plans + Medical Plans (choice of EPO, PPO, High Deductible HSA) + Flexible Spending Accounts (FSA) + Dental Plans (PPO & HMO) and Vision Plan + Dependent Care and Transit Programs + Life Insurance, AD&D and Voluntary Supplemental Life Insurance + Short-term and Long-term disability programs + Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment) + Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children + Employee Assistance Program + Early-Release Fridays (upon approval) + Generous Paid Time Off + Vacation, Sick Leave, Personal Leave & Floating Holiday + Annual Holiday Schedule All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first. Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religious creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment. Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330. Job Locations US-NY-New York ID 2025-11808 College TUNY - New York School of Career & Applied Studies Position Type Full-Time Schedule Shift M-Th 9-5:30, F 9-3 Hours Per Week 36.5 Travel None Category Other FLSA Status Non-Exempt Location : Country US