Do you enjoy helping individuals achieve their educational and career goals? As a Program Readiness Coordinator, you’ll have the opportunity to interact with a diverse range of individuals. This position will allow you to mentor, encourage, and support prospective students throughout the enrollment process.
Position Overview:
The Admissions Coordinator/Program Readiness Coordinator (PRC) partners with the Admissions Representative and Financial Aid Advisor to ensure students complete all necessary steps to successfully start school. The PRC guides create awareness, encourage engagement, and foster student excitement before the program starts while providing support and ensuring key deadlines are met by enrolled students. Throughout the process, the PRC delivers Service Excellence by providing clear and accurate information and keeping the student focused on starting their education at UTI/MMI/MIAT. As they partner with other departments, the PRC must be customer-focused, enjoy working collaboratively in a fast-paced environment, and be detail-oriented with strong follow-up skills.
A successful candidate will have strong relationship-building capabilities in person as well as over the phone and communicate in a friendly and compassionate manner to ensure the best possible student experience.
ResponsibilitiesWhat We Offer:
$20.89 - $26 per hourPaid TrainingFREE Tuition for you AND your Immediate FamilyMedical/Dental/Vision/Life Ins/STD & LTD Ins401K, Paid Holidays, Paid Time OffResponsibilities:
Customer Service: Provide the best possible experience for future students at every interaction by personalizing calls, summarizing the call topic, resolving open issues, reviewing overall status and recapping next steps; documenting communication with students; initiating changes in student statuses requested by students; coordinating and participating in the Registration/Orientation processCollaborative Mindset: Work collaboratively with Admissions and Financial Aid to identify challenges, address issues, and create solutions to possible setbacks that may affect students’ start. Develop an accurate projection of the upcoming starts and maintain the goals for the number of unconfirmed students through use of an established contact strategy.Metrics: Improve show rates by contacting future students to ensure each student has completed all the necessary steps to start school before the student’s start dateEngage and Mentor: Keep students focused on starting school; set timely follow-up dates to keep in touch with and track students; identify and overcome future student objectionsQualifications
Qualifications:
Education: High School degree or GED required.ExperienceMin. 3 years of customer service experienceCommunication Skills: Strong verbal and written communication skills. Ability to listen and emphasizeAccountability Skills: Willing to take ownership of, and identify, analyze, and quickly resolve complex issues.Technical Skills: Must have a good understanding of Microsoft Office programs and the ability to learn other systemsInterpersonal skills: builds effective relationships, works independently, ability to work in a fast-paced environment, customer service attitude, self-motivated, organized, high level of attention to detail and accuracyAbout Us:
It’s all about the reputation. 55+ years of experience, trusted by 35+ industry leading brands, 16 campuses, 5 technical schools. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy!
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Universal Technical Institute is a proud Equal Opportunity and Affirmative Action Employer. All qualified applicants, regardless of race, color, genetic information, national origin, religion or belief, sex, affectional or sexual orientation, gender identity or expression, immigration status, ancestry, age, marital status, disability, or protected veteran status, are encouraged to apply and will receive equal consideration based on merit, qualifications, and business need.
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