Job Description

Provide efficient and effective administration support to ensure the smooth running of a functional area.

Hello Future Administrator

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutionsResolve all customer queries efficiently, and within agreed timelinesProvide efficient and effective administration support to ensure accuracy in the functional areaComply with governance in terms of legislative and audit requirementsProvide timeous and accurate Management InformationManage own development to increase own competenciesMaintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process supportImprove business decisions by providing accurate and reliable business intelligenceEnsures operational excellence through the delivery of work processes according to defined quality standardsMotivated to ensure the highest standards of quality and productivity are consistently maintainedAnticipates, recognises and meets the needs of internal and external customers, taking responsibility for maintaining the highest service standards and developing and sustaining productive relationshipsDelivers customer service through adherence to quality service standardsEnsures compliance to policies and procedures are adhered to at all timesEnsures that product knowledge and advice is technically accurateWorks with enhanced processes and procedures to maintain operational efficienciesMaintains focus, to produce reliable quality work in a demanding, diverse environmentContributes to team success by ensuring team commitment and cohesionCultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.Maintenance of all administrative processes for the department's operational activities.Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.

You will be an ideal candidate if you:

Minimum Qualification – Matric and relevant qualificationExperience - Must be familiar with Fusion, SharePoint, ServiceNow, Excel and PowerPoint. 

You will have access to:

Opportunities to network and collaborate.Challenging WorkingOpportunities to innovate.

We can be a match if you are: 

Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough toObsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Job Details

Application Closing Date

06/07/24

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.