<< Back to Careers Administrator: Quality Assurance (Insurance)

Menlo Park
Permanent
R15000 CTC per month

Our client in the Insurance industry is seeking Administrator: Quality Assurance to join their team in Pretoria East.

 

Should you meet the above requirements, please email your CV to vicki@aaaa.co.za  - Copy of ID, qualifications and latest payslip

Responsibilities: 

1. Provide quality administration service in respect of Quality Assurance Contribute to the implementation of a quality assurance process within the call centre Assess calls and achieve set assessment target Manage the AVS (Account Verification System) process (all batches / admin / reporting) Provide feedback for coaching of call centre staff based on quality issues identified Identify risks, contribute to action plans and monitor the progress of these Provide feedback for coaching of call centre staff based on quality issues identified Identify risks, contribute to action plans and monitor the progress of these Provide input to process and system enhancements, especially in support of product, process or quality issues Ensure that quality assurance is aligned with service / sales standards within the operational environment Contribute to monthly / weekly quality reporting Demonstrate an excellent knowledge of Sales Call centre products, claims conditions and retention criteria in order to monitor customer experience Actively recommend the Call Centre staff that demonstrate high levels of quality service to their team leaders and Call Centre management Adhere to agreed process in order to deliver targeted operational results Comply with corporate governance policies, procedures and standards Performing investigations and ad-hoc projects
2. Fit and Proper Requirements
• Adhere and comply to FSB board notice in terms of FAIS

Requirements:

Matric Registration as an Employee Representative (FSB) Relevant Qualification as per the FSB Board Notice (Depending on date of appointment in the industry)  Regulatory Examination Level 1: Representatives (RE5) 1 to 2 Years’ in Quality Assurance in the Insurance Industry Excel reporting

Competencies / Knowledge

Legislation Life Insurance Industry

Skills

Communication Computer Telephone Etiquette Sales Driven Ability to deal with various people Salary: R15 000-00 ctc per month

 

Posted 2024-05-15

Please provide ALL the information requested below, to submit your CV:

Your first name:

Your surname:

Your email address

Attach the files below

Files must be:

Smaller than 3 megabytes each Either MS Word, PDF, Jpeg images or text (txt) files Attach your CV:

Attach a copy of your ID:

Attach a recent payslip:
I agree that AtripleA Recruitment & Temps may collect my personal information as submitted, and make use of this information as set out in the Privacy Policy