Job Description

To effect payments, handle exceptions and queries, administer products and meet stakeholder needs through various channels. To assist the manager in managing workflows and ensuring that work load is managed and distributed across the team and support junior team members in the execution of their duties in order to provide consistently high levels of customer service.

Qualifications

Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable

Experience Required
Service Management
Operations
3-4 years
Experience in general banking.

Additional Information

Behavioural Competencies:

Checking DetailsEmbracing ChangeFollowing ProceduresInteracting with PeopleInterpreting DataManaging TasksMeeting TimescalesProducing OutputTaking ActionTeam WorkingThinking PositivelyUpholding Standards

Technical Competencies:

Business IntelligenceClient Relationship ManagementContinuous ImprovementCreative Problem SolvingOperations Commercial AcumenOperations Risk Management

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