At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Primary Function/General Purpose of Position** This role is responsible for the administration and daily operations of the non-acute enterprise resource management system (ERP). This position encompasses an extensive number of responsibilities and provides backup support to the manager. This includes account setup, item master and supplier master management and maintenance, and user account management. Provides support for contract and location setup within the ERP system and facilitate utilization with the buyers and end-users. **Essential Job Functions** + _​_ Maintains the item master model, additions, maintenance, and ensure accuracy of the data and follows Bon Secours Mercy Health (BSMH)/Advantus Health Partners (AHP) data standards. + Maintains the supplier master, ensures alignment with BSMH Workday Supplier Master, and ensure invoices are processed electronically. + Works with suppliers to support preferred connection standards, confirmations, and invoice transmission methods. + Maintains ERP system user accounts administration including adding and inactivating users, password changes, and utilization monitoring. + Provides user training where necessary and maintains user training documents as needed. Provides necessary communications and structure to facilitate self-service training model and utilization of Hybrent ERP system. + Updates system with BSMH or AHP contracts as appropriate; works with manager to coordinate with Sourcing Team on conversions and implementations of new contracts, provides communications to procurement team and users as necessary. + Coordinates with manager and if necessary AHP Pharmacy procurement staff on drug related purchases, related items within the item master, and any support related to facilitate purchasing. + Maintains standard operating procedures for daily operations, to include maintenance requirements and system controls. Ensures SOP changes and updates are made in a timely manner. + Maintains helpdesk operations and works with related staff to streamline reporting, resolutions, and tracking of issues. Provides recommendations to manager on changes, improvements, and problematic areas. + Engages sites and leadership on new or change locations, account processing, maintaining location data, and supporting the overall team with new accounts, changes, and corrections when manager is not available. + Utilize reports to facilitates daily operations, unreceived orders, operating metrics, and procurement related utilization. Engages manager on changes and recommendations. + Provides necessary support to procurement team to facilitate procurement of product, resolve system related issues, and ensures data accuracy. + Provides recommendation for ERP system enhancements to manager to identify opportunities for improved functionality and ease of use. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Licensing/Certification** None **Education** Associates Degree in Technical, Business or Healthcare related field (required) Bachelor’s Degree Technical, Business or Healthcare related field (preferred) **Work Experience** 3 years of healthcare experience (required) 5 years of healthcare experience (preferred) **Skills** Enterprise Resource Planning (ERP) ERP Systems Healthcare Supply Chain Analytics Training Materials Invoices Data Management Systems Management Contract Management Communication Sourcing and Procurement Healthcare Industry Utilization Reporting Attention to Detail Critical Thinking Conflict Resolution Building Relationships Collaboration Adaptability Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com