ADMINISTRATOR, DISPATCHER POSITION PROFILE Proactively review future routes to eliminate potential challenges and create solutions based on customer expectations. Works with sales, scheduling, field service, inventory control and other functional areas to ensure timely and accurate delivery, pickup and relocation of equipment to customers. Uses advanced scheduling software to provide available windows to customers to satisfy their needs. Job Duties and Responsibilities + Routes the trucks efficiently to balance workload and shipping costs while keeping Sales informed and transmitting the proper shipping paperwork to the Oracle Repository + Supports various business channels. + Provides back-up support for Administrator, Scheduler when applicable. + Close Out Previous Day's Routes + Coordinates overall voicemails and emails between our internal and external customers. + Checking Not Shipped in Dispatch Prep to ensure all required units have been scanned and loaded daily. + Reconciling routes (aborts, uploading D&As to Oracle etc.) + Maintaining resource calendar to ensure adequate resources are available. + Relocation processing to validate completion. + Verify the integrity, update, and provide feedback on metrics reporting. + Update the Issue Log + Validating, Publishing, Printing, and Finalizing Routes + Printing RMAs/D&As + Forecasting, Coordinating Resources Truck Fleet + Performs timely ship confirms (MO & Imminent) + Coordinate same day route changes (Surprise Pick-up) + Coordinates the requirement of 2+ man team/delivery for Production machines. + Makes the decision on the most cost-effective solution for overflow routes (3PL carriers) + Coordinates directly with the customer to get completed paperwork signed and dated accurately. + Manages the return of inventory for cancelled orders. + Responsible for truck ETA’s + Place services calls as required. + Provides time frame authorizations. + May require printing out bills of lading. + Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications) Typically requires: + High school diploma or equivalent education + Minimum of 1 year customer service experience + Ability to use advanced software tools. + Proficiency in Microsoft Word, Excel) KNOWLEDGE, SKILLS, And Abilities + Customer First oriented + Strong customer service and communication skills + Problem solving skills. + Ability to multitask. + Ability to work in a team environment. + Ability to interact professionally at all levels internally and externally. + Ability to follow all facility security and safety rules. **Working Conditions, MENTAL AND PHYSICAL DEMANDS** + Typically works in an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. + Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction – prepare, provide, and convey diversified information. + Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically with less than 10 lbs. (e.g., papers, books, files, and small parts, etc.). Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. EEO/Affirmative Action Employer -- M/F/Disability/Veteran