MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced CSC Administrator in Tifton, GA to support our fast-growing Security division. 

 

MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment. We offer competitive compensation and benefits such as Medical, Dental, Vision, 401K, PTO, Holiday Pay, Education Incentives, and more.  

 

WHAT YOU WILL BE DOING: 

 

Service Action Intake:Phone: Call routing, message taking, service ticket creation, assisting onsite/remote techs, follow-up responses to clients, phone management, support, and reporting.Email: Service ticket creation, inbox management, email forwarding, service level responses.Web Forum: Service ticket creation, service level responses.Sentry Alerts: Service ticket creation, customer notification.Create/close/update service tickets, assign tickets, collect/update customer information, provide ticket confirmation, notify and distribute incoming tickets, work on assigned tickets, and provide reports on ticket aging or related metrics.Review tickets for closure, ensure SLAs are met, and provide status updates to customers and internal departments.Alert monitoring and management, various reporting including tracking success stories, validating alerts, customer notification, basic troubleshooting, tracking deployments, updating contact information list, and Sentry Maintenance.Order and ship parts, attend meetings, and provide various reports including SecurePlan/24 reporting, Health Monitoring reporting, and Service Ticket reporting.Generate SecurePlan Inspection packets, track router deployments, and set up ISPs for select customer security networks.Provide support on SecurePlan inquiries and implementation, manage setup and cancellation of recurring inspections.Perform Tier 1 troubleshooting.CSC Showcasing for clients by tidying up the CSC office and providing demonstrations on how SecurePlanHealth works.Always operate within MCA's core values

 

WHAT YOU WILL BRING TO THE TEAM: 

 

Strong customer service orientation with the ability to effectively communicate with clients, understand their issues, and provide solutions.Excellent verbal and written communication skills are crucial for effectively communicating technical information to non-technical users.Quick and effective problem-solving skills to address client issues promptly.Ability to analyze and prioritize support requests based on urgency and impact.Strong organizational skills to manage and prioritize multiple support requests efficiently.Ability to adapt to changes in technology, procedures, and user requirements.

 

YOUR ENVIRONMENT AND PHYSICAL REQUIREMENTS: 

 

The physical environment requires the employee to work inside.  

 

While performing the duties of this job, the employee is required to frequently stand, walk, sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; talk or hear; lift (overhead, waist level) from the floor, bending, frequently utilize near vision use for reading and computer use; occasionally move equipment weighing up to 15 pounds, and frequently position self to maintain computers or other equipment as needed. 

 

TRAVEL REQUIREMENTS: 

 

Travel as necessary to support company and customer needs.  

 

DIRECT REPORTS: 

 

No Direct Reports 

 

WHO WE ARE 

Mobile Communications America, Inc. (MCA) provides wireless communication, data, and security solutions that enhance workplace safety, security, and efficiency nationwide. Customers trust us to provide a portfolio of turn-key systems, products, and services — including two-way radio communications, vehicle uplift, security video and access control systems, BDA/DAS, remote monitoring, GPS tracking, SCADA, dispatch, mass notification, and point-to-point wireless networks. Our more than 60,000 customers span industries such as public safety, commercial, manufacturing, education, healthcare, utilities, and government. In addition to being the largest Motorola partner in the U.S., MCA has strategic partnerships with over 1,000 major manufacturers to offer an extensive portfolio of products and technologies.    

WHAT WE BELIEVE 

We are better together through the MCA Way: living our core values of Service First, Growth, Teamwork, and Safety. We take our work and customers seriously and believe our best work can be fun. A component of our business that embodies the MCA advantage is our “Service First DNA” culture. Service isn’t just a motto for MCA, it’s an integral part of who we are and goes beyond our customers to our employees, partners, shareholders, and communities.   

NOTE: The above statements describe the general nature and level of work performed by the person assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  

Mobile Communications America, Inc. is proud to be an Equal Opportunity workplace and is an Affirmative Action employer. We are committed to creating an inclusive environment that celebrates diversity. At MCA, we are “better together.”