Why Crouse Medical Practice? At Crouse Medical Practice, our focus is on improving the lives of our patients. This focus is what drives us to recruit the best employees to support our patients. Our practice fosters an inclusive environment that prioritizes work-life balance, welcoming individuals from all backgrounds to join our close-knit work family. Come join our work family!! Here’s what we offer: + Monday-Friday work week with no mandatory overtime + Supportive team environment + Competitive starting rates based on experience + Annual salary increases + Opportunities for professional growth & stability within a fast growing Medical Practice + Longevity and consistency of management + Perfect attendance award + Tuition reimbursement program + Employee referral program + Affiliation with Crouse Hospital Other benefits include: Generous Health/Dental/Vision & Life insurance, Flexible spending account or Health savings account – available first of the month following your date of hire, Employee assistance program,15 days of paid time-off within first year of employment, 7 paid holidays annually, and a 401k with 4% employer match Position Description: The Administrative Support Manager is a working supervisor position overseeing patient service specialists. Ensures efficient and effective patient service, access and flow. Provides secretarial support for the professional team through positive customer service, patient scheduling, filing, managing electronic phone messages, mail, inventory, copying, and collecting insurance co-payments and patient balances. Works with the physicians, managers and staff to promote quality and cost effective daily operations. Establishes and maintains good interpersonal relationships with patient, their families, the public and co-workers. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the Practice team. This position reflects and carries forward the mission and goals of the practice both internally and throughout the community. Required Qualifications: + Minimum of three (3) years’ experience in a physician office and/or medical related industry; to include, organizational and leadership skills. + High school diploma or equivalent. + Excellent interpersonal and communication skills. Desirable Qualifications: + Associates or bachelor’s degree in a medical related field. + Two (2) years of pervious or current supervisor experience, preferably in a physician office setting. + Demonstrated competence in stressful situations/seeks guidance when necessary. + Demonstrated competence with PC based computer programs/systems. + Demonstrated competence with interpersonal and intra professional relations. + Knowledge of Medent Electronic Medical Record Practice Management System. Pay Range: $55,000.00 - $70,000.00