Administrative Support I
Arab Community Center for Economic and Social Serv
Administrative Support I
Department: Community Health & Research Center
Location: Dearborn, MI
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Job Title: Administrative Support I
Job Status: Full-time
Bilingual: Arabic preferred
Job Summary: Under direct supervision, the Administrative Support I uses basic skills obtained through experience and training to provide clerical support to an assigned functional area.
Essential Duties and Responsibilities:
+ Answer phones, screen incoming calls, gather routine information and direct callers to appropriate destination
+ Take and deliver messages as needed
+ Schedule appointments and admissions for clients and set up client reminders as needed
+ Answer questions and concerns, collect information and documentation, provide information on program requirements and schedule patient/clients
+ Distribute documentation to appropriate destination
+ Provide a welcoming, informative presence at assigned workstation
+ Be cognizant of surroundings and notify a supervisor of suspicious/threatening behavior
+ Account for the safety and security of the building
+ Greet visitors, determine service need and direct to appropriate area/individual
+ Type, copy, file and fax documents as needed
+ Prepare and sort mail
+ Order supplies as needed
+ Maintain agency confidentiality and clients- privacy
+ May be responsible for scheduling and maintaining appointment calendars for sessions, individuals or groups
+ May enter routine data into database software.
+ May prepare client/patient forms and files (hardcopy and/or electronically)
+ May assist in gathering data for regular reporting based on assigned functional area
+ May perform standardized testing according to established guidelines and procedures including performing hemoglobin testing, obtaining weight and measurements and documenting results based on assigned functional area
+ Operate standard office equipment and use required software applications
+ Perform other duties and responsibilities as assigned
Knowledge, Skills and Abilities:
Knowledge of:
+ Basic concepts, principles and practices of office administration
+ Billing systems, co-pays, deductibles and insurance verifications as well as referrals and prior authorizations based on assigned functional area
+ Basic medical terminology based on assigned functional area
+ OSHA standards and universal precautions based on assigned functional area
Skill in:
+ Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
+ Operating electronic medical record software based on assigned functional area
+ Operating database software based on assigned functional area
+ Operating MI WIC database based on assigned functional area
Ability to:
+ Communicate effectively, both orally and in writing.
+ Organize and prioritize multiple tasks and meet deadlines
+ Provide a high level of customer service to both internal and external contacts
+ Work independently as well as collaboratively within a team environment
+ Maintain confidentiality of agency and client information
+ For the Medical clinic - ability to use medical terminology
Educational/Previous Experience Requirements:
+ Minimum Degree Required:
+ High school diploma or GED equivalent
~and~
+ At least 6 months previous admin/clerical experience or 1 year preferred or any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications:
+ Licenses/Certifications Required at Date of Hire: None
Working Conditions:
Hours: Normal business hours, some additional hours may be required
Travel Required: None generally required
Working Environment: Climate controlled office
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