Administrative Support AST I Apply now (https://secure.dc4.pageuppeople.com/apply/674/gateway/default.aspx?c=apply&lJobID=535282&lJobSourceTypeID=796&sLanguage=en-us) Job no: 535282 Work type: Staff Full-Time Location: Main Campus (Gainesville, FL) Categories: Office/Administrative/Fiscal Support, Student Services, Veteran's Preference Eligible Department: 07090100 - HO-MURPHREE Classification Title: Administrative Support AST I Job Description: Coordinate area desk functions for an area desk + Serve as the point of contact for an area desk, answering telephone calls, assisting residents and visitors, explaining housing policies and/or procedures, or providing appropriate university resources as needed; ensure communication is handled in the most appropriate manner and/or routed appropriately based on comprehensive knowledge of Housing & Residence Life. + Provide key access for assigned buildings including but not limited to creating key packets, order necessary keys, programming key fobs, and overall management of key distribution. + Generate reports detailing current occupancy, rosters, and status updates for package and key distribution and management. + Conduct daily audit of keys; ensure proper processes and procedures were followed after-hours and collaborate with internal units as required. + Create resident files containing necessary documents, information, and access for move-in/out for residents as directed. + Apply appropriate charges on student accounts for excessive lock-outs and key access. + Coordinate with internal units (e.g. Custodial Services, Maintenance, and Operations teams) to provide clean, safe, and secure spaces. + Process work requests for maintenance, custodial services, telecommunications, information technology and other services as needed. + Assist with receiving packages on behalf of residents and ensuring timely package pick-up. + Forward letter mail and packages to appropriate location. + Collaborate with internal units to reserve facility spaces within area such as meeting spaces and common spaces. + Distribute signage for area during university closures, holidays, and special events as directed. + Collaborate with housing conference services to provide appropriate access for guest spaces, conference attendees, and others as needed. Provide oversight and manage area student staff + Recruit, hire, train, and supervise student staff for area desk. + Create and manage assigned area desk student staff schedule ensuring proper coverage during hours of operation. + Responsible for administrative functions related to employee time approval and related human resources functions for area desks. + Assist with training for employees on operation, safety, customer service, and related topics as needed. Perform various administrative support functions + Develop and maintain an effective filing system; keep files up-to-date, organized, and cross-referenced as needed. + Manage office supply inventory for area operations including proper supply inventory of student used spaces and printing. + Ensure compliance with departmental and University policies, guidelines, and other relevant regulations. + Serve as a back-up to the Main Housing Office front reception desk, switchboard, and call center, answering questions, and providing appropriate resources. + Develop reports, handle special projects, tasks, and other duties as assigned Expected Salary: $16.00 per hour Minimum Requirements: High school diploma or equivalent and one year of relevant experience. Preferred Qualifications:Experience + Experience in customer service driven industry or university housing + Experience with student staff supervision and/or motivating teams + Demonstrated levels of professionalism and dependability Skills + Demonstrated proficiency with computers and basic software applications (e.g. Microsoft Office Excel, Word, PowerPoint, and Outlook) + Demonstrated planning, time management, and organizational skills + Demonstrated proficiency with communication skills (verbal and written) + Demonstrated interpersonal skills Abilities + Strong ability to be detail-oriented, accurate, and problem solve while working independently + Ability to maintain effective working relationships with employees, co-workers, departmental staff members, UF staff members, and students + Demonstrated ability to function effectively in a fast-paced environment with frequent interruptions + Demonstrated ability to handle multiple projects or tasks simultaneously + Demonstrated ability to understand, interpret, and apply rules, regulations, policies, and procedures + Demonstrated ability to work as part of a team in a multi-faceted environment Special Instructions to Applicants: In order to be considered, applicants must upload a cover letter, résumé, and professional references. This position is eligible for veteran’s preference. If you are claiming veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration. See ourVeteran's Preference Page (https://jobs.ufl.edu/applicant-resources/veterans/) for more specific information. Application must be submitted by 11:55 p.m. (ET) of the posting end date. Health Assessment Required: No Advertised: 27 Mar 2025 Eastern Daylight Time Applications close: 09 Apr 2025 Eastern Daylight Time