Job Description Clerical Associate IV-10251 Open to candidates who are permanent in the civil service title of Clerical Associate or for those individuals who filed for THE NEW YORK CITY BRIDGE EXAM No. 3971 within the filing period From June 7, 2023 to July 18, 2023, which includes CLERICAL ASSOCIATE. THE TEST DATE: Multiple-choice and Qualifying Education and Experience testing was expected to begin on Monday, September 18, 2023. In addition, other eligible candidates are those who filed for THE NEW YORK CITY BRIDGE EXAM No. 4977 within the filing period From: June 5, 2024 To: June 25, 2024. Multiple-choice and Qualifying Education and Experience testing is expected to begin on Monday, September 16, 2024. Division/Program Summary Description: The Bureau of Mental Health’s (BMH) mission is to improve mental health and wellness for people in New York City, and to eliminate racial and other long-standing societal disparities by providing services, resources, and opportunities to New Yorkers that are grounded in accurate, data-driven information that fosters community participation, thus reducing the stigma around mental health. The Office of Assisted Outpatient Treatment (AOT) is responsible for the management and oversight of the Assisted Outpatient Treatment Program in New York City. The New York State Legislature passed Kendra’s law as an amendment to the Mental Hygiene Law to allow for outpatient civil commitment of individuals with histories of serious mental illness, difficulty engaging in rehabilitation, and who present high risk to themselves or the community. The program enables these individuals to live safely in the community, avoid repeated inpatient hospitalizations, and ensure they have access to comprehensive outpatient services. Position Summary: The Administrative Support staff’s responsibilities include coordinating all support activities for the AOT teams, community providers and as well as the Administrative Staff Supervisor. Job Duties and Responsibilities: Working closely with mental health providers and staff from Assisted Outpatient Treatment, the individual will: - Perform difficult and responsible administrative work with some latitude for independent initiative and judgment. - Review and run various data reports for AOT team and follow-up as necessary. - Schedule and coordinate meetings, appointments and/or trainings for staff. - Prepare agendas for meetings and manage schedules. - Schedule and coordinate all interviews for AOT team. - Request and track medical records from outside agencies and hospitals. - Maintain and update various spreadsheets. - Provide customer service to community inquiring about AOT and the referral process. - Provide customer service to mental health providers and internal staff who access AOT data system. - Perform general clerical duties including, answering phones, directing calls to appropriate parties, photocopying, faxing, mailing and data entry. - Add new material to file records, and create new records as needed. - Maintain an electronic and hard copy filing system. - Handle requests for information and data. - Address and resolve administrative inquiries. - Provide coverage for clerical functions when needed. - Assist AOT team as needed. Preferred Skills: The candidate will have the ability to use Microsoft Windows software (Word, Excel, Visio, Access, and PowerPoint); knowledge of community mental health resources; cursory knowledge of mental health terminology and diagnosis; good interpersonal and communication skills; ability to interface with service providers from all sectors of the service system; and strong organizational skills. Why you should work for us: - Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/) - Benefits: City employees are entitled to unmatched benefits such as: o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment. o additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. o a public sector defined benefit pension plan with steady monthly payments in retirement. o a tax-deferred savings program and o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. - Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home. - Job Security - you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work. Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise. Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers! Commitment to Equity: The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. Qualifications Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience. Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.