**DESCRIPTION** Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function, or other organizational leader/group. Completes work with a limited degree of supervision. Key Responsibilities: **Direct Sales:** + Handle inbound, unsolicited prospect calls and convert these opportunities into sales. + Develop opportunities to sell company products and services by developing leads via telephone or other technologies and/or cold-calling prospects generated by external sources. + Drive additional sales through follow-up calls or emails to existing customers for repeat business, cross-selling, and up-selling. + Conduct negotiations according to company guidelines. + Achieve revenue and margin targets. + Ensure customer satisfaction through the use of the Cummins Sales Process and execution of the sales cycle from lead to sale. **Sales Support:** + Create and deliver qualified leads to sales representatives where appropriate. + Assist the salesforce with quotation/RFP management and other sales cycle operations as needed. + Build and/or maintain positive customer relationships that generate loyalty and/or future sales. + Support negotiations according to company guidelines. + Assist with accounts receivables. + Answer more complex, escalated internal and sales customer inquiries promptly and accurately. + Analyze customer inquiries to identify recurring user problems and recommend solutions. + Provide additional support to more complex accounts or for customer questions requiring extensive research. + Enter new customer data and update changes to existing accounts in the corporate database. + Support setting up new customer accounts per Cummins' guidelines. + Maintain accurate sales entry, reporting, and forecasting through the utilization of Cummins tools and processes. + Seek opportunities to utilize processes, procedures, and initiatives designed to grow the business and increase customer value and loyalty. + Ensure correct utilization of relevant company processes, systems, and procedures by Inside Sales. + Evaluate results and recommend improvements. + Assure good communication and coordination across the Sales function and other departments in support of customer satisfaction, sales goals, and Cummins culture goals. + Coordinate input from sales staff to develop proactive communications to customers. + Ensure dealers' claims are processed timely and all actions by dealerships are in place. + Plan, prioritize, and schedule Inside Sales activities and resources to ensure continuity of service. + Mentor and develop Inside Sales staff to ensure that sales support targets are met. **Administrative Support:** + Conduct research, prepare statistical reports, and address routine to complex information requests. + Gather, compile, and verify information and enter it accurately into documents such as reports, presentations, or forms; and office systems such as databases or spreadsheets. + Complete data collection, data entry, and report generation on various departmental related activities. + Perform associate functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. + Respond to, or redirect, routine to complex inquiries from external or internal sources about the organization/department, its activities, or processes. + Prepare documentation for payment of vendors, suppliers, and other third parties as applicable. + Submit documentation and enter requests for payments into the accounting system. + Respond to inquiries from accounts payable and payees. + Document and maintain departmental policies and procedures. + Participate as a team member on departmental related business improvement assignments and projects as needed. + Perform other routine to complex administrative activities as needed per the established procedures of the organization and/or department. + Act as an informal resource for colleagues with less experience. **RESPONSIBILITIES** **Qualifications:** + High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. + This position may require licensing for compliance with export controls or sanctions regulations. **Competencies:** + **Values Differences:** Recognizing the value that different perspectives and cultures bring to an organization. + **Action Oriented:** Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. + **Communicates Effectively:** Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. + **Customer Focus:** Building strong customer relationships and delivering customer-centric solutions. + **Ensures Accountability:** Holding self and others accountable to meet commitments. + **Plans and Aligns:** Planning and prioritizing work to meet commitments aligned with organizational goals. + **Data Analytics:** Discovering, interpreting, and communicating qualitative and quantitative data to enable data-driven business decisions. + **Data Communication and Visualization:** Constructing a narrative of the business problem, root cause, solution options, and opportunities through data visualization. + **Project Schedule Management:** Managing the planned schedule using recommended tools and processes to drive completion within the agreed timeline. + **Adapts to Target Audience:** Explaining complex topics in a way that the target audience can understand, retain, and use the information. + **Integrates Customer Perspective:** Incorporating an understanding of the customers' perspective to develop sales content that improves our ability to meet their needs and increase revenue. **QUALIFICATIONS** **Experience:** + Requires significant relevant work experience or specialized skills obtained through education, training, or on-the-job experience. **Job** Sales **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Office **ReqID** 2409816 **Relocation Package** No