Employment Type:Part timeShift:Day Shift

Description:Ensures efficient operations of the Case Management/Social Services Office. Provides excellent customer service. Maintains records and manages information.

Position Purpose: 

Acts as receptionist and performs general clerical and support duties for the department. Performs departmental word processing duties and maintains files and reports. Maintains office supplies and materials. Assists others by answering questions and referring to other individuals when appropriate.

What you will Do: 

Ensures efficient operation of office: Opens mail, distributes, and duplicates correspondence and other information.Maintains records and adheres to department timelines: Coordinates, maintains, and updates files, records, minutes, reports, and confidential materials.Provides customer service to both internal and external customers.Answers telephones, directs calls, takes messages, handles queries as appropriate and makes follow-up calls.Types such correspondence as letters, memos, and reports.Adheres to all safety, infection control and colleague health policies and procedures.

Hours/Schedule: 

.001 FTE; PRN/as needed; typical shift hours are between 8:30am- 5:30pm but will vary; no weekends or holidays.  

Minimum Qualifications:  

A minimum of 1 year post high school training.Minimum of six months clerical, secretarial, or equivalent work experience.Intermediate language, basic mathematical, intermediate reasoning ability.Excellent telephone and public relations skills.Ability to interact well with people of diverse backgrounds, ability to convey positive image for department.

Position Highlights and Benefits:  

 We care about your well-being, both physical and mental, which is why our benefit package includes:   

Wellness programs  Personalized health, dental, and vision insurance plansPaid time off  Long- and short-term leave  Retirement planning  Life insurance coverage  

Ministry/Facility Information: 

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments: 

MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation MercyOne Oelwein Medical Center, Community Level IV Trauma Designation 

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa. 

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties. 

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.