The main purpose of this role is to serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives
 
Requirements:
A degree in business administration, sales, marketing, logistics or related commercial field Basic Accounting experience will be an advantageous. Previous experience in a sales support or administrative role will be an advantage but not essential. Proficiency in MS Office Suite, particularly Excel and Word. Excellent written and verbal communication skills. Strong numerical and analytical skills. Knowledge of CRM software and sales tools is an advantage but not essential Skills Requirements:
Excellent organizational and time management skills. Able to take initiative and think logically Strong attention to detail and accuracy. Effective communication and interpersonal skills. Ability to work independently and collaboratively in a team. Ability to prioritize tasks and work under pressure.. Ability to adapt to changing priorities and work in a fast-paced environment. Duties will include but not limited to:
Process Sales Orders: Receive and process sales orders accurately and efficiently, ensuring all required information is complete. Coordinate with various departments, such as accounts and logistics, to ensure timely order fulfilment. Process Purchase Orders: Receive instructions on Purchase Orders to issue and input information on all platforms and planning sheets. Tracking and ensuring on time shipment and arrival of containers at destinations. Handle Delivery of orders: Ensure on-time delivery of orders and liaise with warehouses as well as transporters. This will include working closely with our logistics department. Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy. Assist in Sales Reporting: Prepare and generate sales reports, including sales performance, inventory levels, and customer analytics. Provide regular updates on sales metrics to the sales team and management. Handle Enquiries and Correspondence: Respond to customer inquiries promptly and professionally via email, phone, or in-person. Provide information about products, pricing, availability, and delivery schedules. Assist in resolving customer complaints or issues by coordinating with relevant departments. Sales Support: Provide administrative support to the sales team, including scheduling meetings, preparing sales presentations and proposals, and maintaining sales collateral. Assist with sales forecasting and budgeting. Order and Inventory Management: Monitor inventory levels, coordinate with suppliers for timely replenishment, and track shipments. Ensure accurate stock levels and assist in resolving any discrepancies. Coordinate Sales Events: Assist in organizing sales events, trade shows, and conferences when needed. Maintain Customer Relations: Build and maintain strong relationships with customers by providing exceptional customer service. Follow up with customers to ensure satisfaction and identify opportunities for up selling or cross-selling In return, a highly competitive package is on offer coupled with the opportunity to develop within  company with an international footprint.