Capita Ireland are recruiting for a part time Administration/Customer Service Advisor to join our team on a full time basis, working 20 hours each weekend. This role is office based at our Clonakilty head office.

Job title:

Administration & Customer Service Advisor - Weekend Working

Job Description:

Job Title:
Administration & Customer Service Advisor - Hybrid Working

Salary & Benefits:
€12,547 per annum (pro rata for part time hours), company matched pension, life assurance, high street discounts, refer a friend & earn scheme plus many more!

Shift:
Working from the office, working 20 hours per week every weekend.

Training:
You will receive full training and support to allow you to have the tools and knowledge to succeed. Training will be held in our office in Clonakilty for the full duration.

Work Location:

You will be working hybrid from our office in Clonakilty, the address is:

Capita Customer Solutions

Unit B West Cork Technology Park

Clonakilty

P85 YH98

You will split your time between this office and home. Of course, if you wish to work solely from our office, you are more than welcome to discuss this during your application

As a Customer Service Agent, you will be supporting a long-standing client of Capita. The varied role will include providing a fantastic customer experience on all interactions both with the client and their stakeholders. We manage inbound and outbound calls, secure medical appointments while processing large volumes of data entry on new and existing applications. We manage a digital mail room in our Clonakilty offices where inbound and outbound correspondences are processed.

You will be supported with extensive initial training, so that we can help you build the knowledge and skills required to work with confidence. Attention to detail and accuracy is key in this role.

Your daily tasks may vary but could include:

Deal with customer queries though calls, emails and web forms, ensuring delivery of a quality service on a consistent basisEnsure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent mannerAccurately record all contact interactions on systems in line with expected processEnsure you give a positive image and great first impression to all contactsBuild sustainable relationships of trust with customers, team members and clients through open and interactive communicationDigital mail room activities, opening and sorting post, scanning documents, processing fees, handling outbound post.

Your experience and attributes will include:

Being highly methodical with a thorough attention to detailHaving excellent organisational skillsHaving the ability to work to stringent customer service SLA’s and KPI’sDemonstrating confidence and the ability to communicate clearly and effectivelyShowing excellent PC and data entry skillsExcellent written English and the ability to compose written responses to customersAn ability to learn new skills quickly including adopting new processes and technology

Role Benefits:

22 days holidays plus bank holidaysOpportunity to buy additional holidaysAccess to Wrkit – giving you access to Lifestyle Savings, Discounts on Learning Courses & Tailored Lifestyle plans to support your WellbeingCost of eyecare vouchers for eye examinations and money towards glasses if requiredAccess to Capita pension schemeAccess to Employee Assistance ProgrammeLife Assurance BenefitCycle2Work Scheme

Interested?If this role sounds of interest to you, then we'd love it if you complete our short application form. A member of our Resourcing Team will contact you to discuss your application further. We can't wait to hear from you!

This role is open to those applicants residing in the Republic of Ireland.

Location:

Clonakilty

,

Ireland

Time Type:

Part time

Contract Type:

Permanent