Job Title: Administration Clerk
Location: Office-based 
Hours: Monday to Friday, 9:00 AM – 2:00 PM 
Employment Type: 6-Month Contract (Potential to extend)

About the Role:

We’re seeking a reliable and proactive Administration Clerk to join our team on a part-time basis. This role is perfect for someone looking to re-enter the workforce — ideally a mature individual, such as a parent returning to work, who values flexibility and a supportive environment.

You’ll play a vital part in supporting our programs by liaising with Matu beneficiaries, handling administrative tasks, and providing excellent customer service. Your ability to stay organised, patient, and resilient will be key to your success in this role.

Key Responsibilities:

Liaise with all Matu program beneficiaries via phone and email

Collect and manage program submissions

Follow up with customers for outstanding information and supporting documentation

Ensure timely and accurate submission of all program-related documents

Maintain clear and up-to-date records of interactions and submissions

Provide general administrative support to the team

Communicate effectively with internal and external stakeholders

What We’re Looking For:

Strong administrative and organisational skills

Excellent phone manner and interpersonal communication

High attention to detail

Resilience and patience in handling follow-ups and inquiries

A team player with a proactive and customer-focused approach

Previous experience in a customer service or administrative role is preferred

Why Join Us?

Family-friendly hours (school-friendly schedule)

Supportive and flexible team culture

Office-based role with no weekend work

Opportunity to contribute to meaningful community programs

Potential for ongoing employment after initial contract

If you’re looking to return to the workforce in a rewarding and flexible part-time role, we’d love to hear from you.