Job Title : Admin Assistant/ Service Associate Centurion
Sector Title : Healthcare Insurance
Area : Centurion
APPLY FOR THIS JOB
We are seeking a highly motivated and adaptable individual to join our team in a unique combined role This position is split equally between providing administrative support and assisting within the bustling NOC environment You will play a crucial role in maintaining efficient operations for both departments offering your skills and dedication to diverse tasks
Responsibilities
Admin Assistant
Manage calendars and schedule appointments for assigned team members
Process and prioritize incoming emails phone calls and correspondence
Draft and edit documents letters and reports
Maintain accurate records and filing systems physical and digital
Organize and manage travel arrangements and expense reports
Provide general support to staff and visitors
Operate and maintain office equipment
Service Associate
Assist customers with technical inquiries and troubleshoot issues related to our products and services
Monitor key performance indicators KPIs for call volume resolution time and customer satisfaction
Resolve service tickets and escalations within established timeframes
Update customer information and maintain accurate records
Provide clear and concise communication to both customers and internal teams
Assist with data entry and reporting tasks
Participate in training and development opportunities to enhance service skills
Requirements & Qualifications
Minimum 2 years of experience in an administrative or customer service role
Excellent communication interpersonal and problemsolving skills
Strong organizational and time management skills
Ability to prioritize effectively and handle multiple tasks simultaneously
Proficient in MS Office Suite and relevant CRM software
Basic knowledge of IT systems and applications preferred
Ability to work independently and as part of a team
Positive attitude and strong work ethic
Salary Market related
Please forward updated your resume in MS Word with your application Note if no correspondence is received within 6 weeks of your application please consider your application as unsuccessful