Overview The Activity Guest Services Specialists at Big Sky Resort act as an information source for all of our guests. They are responsible for fulfilling all activity, season pass, and lift ticket products for Big Sky. You are THE point of contact for our guests and other departments for information on lift tickets, season passes, lift openings and closures, restaurants around the resort and in town, activities and special events on and off the resort, as well as other services that Big Sky Resort provides on and off the mountain. Responsibilities Assist guests with their activities and/or day tickets and multi-day lift tickets in a fast pace office environment Must understand/learn the criteria for all of the lift access products for Big Sky Resort Accountable for their sales each day; must be able to balance all products sold against receipts Responsible for meeting, greeting and assisting guests as they arrive at the resort before, during and after the ski day Knowledge of Big Sky Sports products, mountain terrain, area services, activities and events to assist in guest service Will be required to quickly assess lift tickets and passes issues and know how to fix them for the guest Must be familiar with daily snow and grooming report Answer guests issues and questions correctly, promptly and politely Answer guest questions via phone in a professional manner Qualifications Previous customer service, point of sale and/or ski resort experience is a plus Skiing/snowboarding experience is a plus, but willingness to learn is a must. Riding (Green slopes) may be required on any workday All full time seasonal employees can enjoy the following benefits: FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties Discounted vouchers for skiing at Big Sky Resort for friends and family Discounted ski/snowboard rentals with a free employee lesson 25%-50% off F&B and Retail at all Boyne outlets Eligibility for affordable Team Member Housing Lodging discounts for friends and family Discounted Lone Mountain Ranch Cross Country Ski Trail Pass Wellness Day and Eligibility for PTO Monthly employee events