Why join us?

At Design Within Reach, home comes first.  We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime – from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings.

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

Design Within Reach is hiring an Account Manager to join our DWR Contract team. As an Account Manager, you'll build relationships with contract furniture dealers, purchasing agents, A&D and end users to provide an exceptional client experience. You will support contract sales accounts throughout the purchasing process from discovery and pricing through punch-list, delivery, and post-delivery support. As an Account Manager, you'll report to the Project Manager.

ESSENTIAL FUNCTIONS

Build and manage relationships with clients, manufacturers, dealers/purchasing agents as well as DWR’s sales and operations departments through prior knowledge of vertical market segments specific to your area of the business.

Develop the best solution in design, budget, and timeline for bespoke projects - partnering with manufacturers and clients as needed.

Handle confidential materials and matters with appropriate discretion.

Maintain and provide detailed status reports on all account activity including open orders, proposals, projects and unresolved issues, reviewing regularly with sales representatives and clients.

Manage all operational activity for assigned area autonomously - partnering with Sales Representatives and Project Managers as needed.

Monitor orders for ship dates, clarifications, discrepancies and changes to ensure client receives product when expected and in good condition.

Partner with the Project Manager for your assigned area to train and mentor Account Specialists and other operations team members.

Provide leadership and expertise within the Contract Operations team to define and implement new business initiatives.

Serve as primary point of contact for product specifications, pricing and lead-time information for quote requests and bids.

Performs additional responsibilities as requested to achieve business objectives.

Additional Essential Functions

Performs additional responsibilities as requested to achieve business objectives.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school diploma or its equivalent (GED)

Skills and Abilities

5-7 years of operations and/or client support experience in the contract furniture industry or related industry.

5+ years of experience with client relationship management specifically as it pertains to relevant vertical market segments such as hospitality, architecture and design.

Strong financial acumen; ability to understand and manage all mathematical and budgetary responsibilities related to project and account management,

Experience working with floor plans and other related technical drawings.

Proficient in Microsoft Office; Salesforce.com CRM experience strongly preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire everyone. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

A starting compensation range for this role is $68,550.00 - $85,725.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at  careers_help@millerknoll.com.