Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Oracle

Management Level

Senior Associate

Job Description & Summary

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their Oracle investment by managing the support and continuous transformation of their solutions in the areas of finance operations, human capital management, supply chain management, reporting and analytics and governance, risk and compliance.

Role Summary

 

This is Managed Services position to provide functional expertise to troubleshoot production issues and test enhancements within Oracle Cloud R2R (Fixed Asset, Projects, General Ledger)

Preferred Skills

·        ORACLE FINANCIALS IEXPENSE

·        GENERAL ACCOUNTING

·        GENERAL LEDGER

·        FIXED ASSET

·        PROJECTS

Role Description

The selected candidate will be responsible or providing support for our client, offering expertise in problem tracking, replication, troubleshooting, diagnosis and resolution of complicated and critical cases. The focus of this position is to provide customer service via phone and electronic means on a functional level and to ultimately drive complete and total resolution of each service incident. This position requires the individual to coordinate work with offshore team members in order to maximize overall team efficiency.

Role expectations include:

·        5+ years of experience with Oracle EBS Financials

·        At least 2+ years of Oracle Cloud experience with emphasis on General Ledger, Fixed Asset, Projects.

·        Provide timely resolution and communication of tickets in the production support queue

·        Troubleshoot, isolate, resolve and report on production issues

·        Determine the root cause of incidents and make recommendations for prevention in the future

·        Ability to work independently with minimal direction

·        Excellent verbal & written communication skills

·        Good presentation skills to articulate ideas, options & solutions

·        Demonstrated ability to work in team environment and collaborate with others

·        Prior experience providing Functional customer support

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date