Lead the day-to-day activities of one of the following teams (Central Bill & International Accounts, Budget Truck & Direct Bill Accounts). Offer customer support to both internal and external accounts and ensure resolution of customer inquiries related to all aspects of accounts receivable functions. Provide guidance and development to direct reports through empowerment, teamwork, on-the-job assignments and projects

What you’ll do:

Core Responsibilities

Oversee daily productivity of the team, including monitoring the quality of work performed both by ABG and vendor resourcesManage team’s workflow and assign coverage for various activities due to prioritization, staffing, and required timelinesEnsure team is trained efficiently and that consistent feedback and coaching are providedRespond to escalated or sensitive inquiries or disputesSubject matter expert to provide support for other Avis Budget Group regions.Assist in developing new policies and procedures as neededCompile data for management reports and regular departmental performance reportsPerform standard supervisory duties for direct reports such as hiring, training, time-keeping approvals, performance discussions and reviews, disciplinary action

What we are looking for:

Qualifications

Bachelor's degree in Business Administration, Finance, or other related field, or 4 years of related experienceMinimum 2 years of customer service experiencePreferred 2 years supervisory experienceAbility to manage multiple priorities in a busy environment with fluctuating volumes of work, including delegation of workDemonstrated history of accuracy and attention to detail, efficiency, and sound judgmentStrong analytical, verbal, and written communication skills, as well as interpersonal skills and the ability to act with discretion and professionalismStrong work-ethic and problem resolution skills are critical for success in this positionProficiency in MS Office Suite, ability to navigate various PC systems

Perks you’ll get:

Access to Medical, Dental, Vision, Life and Disability insurance

Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages

401(k) Retirement Plan with company matched contributions

Full training to learn the business and enhance professional skills

Employee discounts, including discounted prices on the purchase of Avis/Budget cars

Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more

Community involvement opportunities

Who are we?

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees and a world of opportunities. 

The fine print:

Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.

Virginia Beach

Virginia

United States of America