**Introduction** Responsible for developing and delivering the OTC Collections training program to New and Tenured Collectors, with the objective of providing the foundation of the process and enhancing existing skills and knowledge of the Collectors. **Your role and responsibilities** 1. Design and develop training materials and programs that align with the OTC Training Program. 2. Deliver engaging and effective training sessions to New and Tenured Collectors. 3. Evaluate the effectiveness of the OTC (Collections) Training Program and make necessary adjustments as aligned with the stakeholders. 4. Stay updated on Industry Trends and best practices in Collections Training. 5. Collaborate with stakeholders to identify Training Needs or any Skills Gap and Develop appropriate solutions or recommendations to address the skills. 6. Provide ongoing support and guidance to Collectors as needed. **Required technical and professional expertise** 1. Industry Experience: A strong background in collections is crucial. This includes understanding the collection process, negotiation techniques, and dealing with difficult customer situations. 2. Training Skills: The ability to design, develop, and deliver effective training programs is essential. 3. Communication Skills: Excellent verbal and written communication skills are necessary for explaining complex concepts clearly and persuasively. 4. Coaching and Mentoring Ability: The trainer should be able to provide one-on-one coaching and mentoring to employees to improve their performance and address specific challenges they face. 5. Customer Service Orientation: Given the nature of the work, a strong commitment to customer service is important. The trainer should emphasize that collections work is fundamentally about resolving financial issues for customers.