WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.About WNS Romania:WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes. We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals. We are most admired for our people, partnership approach, performance and domain expertise. You will enjoy:• Bonuses for your results• A great office, a friendly atmosphere and a multinational environment• Wide range of development and training options (including soft skills and language courses)
Job DescriptionCommunicating with the client (including other internal departments), sales offices or other external parties in relation to processed activities and solving issues;Develops good client relationships and good relations with the colleagues (within the project);The duties of a Collections Specialist include collectionCustomer service on collection issues, process customer refunds, Direct Debit, process and review account adjustments, resolve client discrepancies and short payments.Enlist the efforts of sales and senior management when necessary to accelerate the collection process;Billing & Cash AllocationQualificationsAt least 1-year experience in Accounts Receivable/Collections;Bachelor's DegreeFluency in French/ language (minimum B2 level) and good command of English is a must;Experience of SAP Accounts Receivable systems.