Posting Detail Information Working TitleAccounts Receivable/Loans Accounting Tech Position LocationFort Collins, CO 80523 Work LocationPosition qualifies for hybrid/in-office work Type of PositionFull-time Classification TitleAccounting Technician III Posting Number202500003P Position TypeState Classified Open Date Close Date02/03/2025 Salary$4,154 - $5,401 monthly + Full Benefits Employee Benefits Colorado State University is not just a workplace; it’s a thriving community that’s transforming lives and improving the human condition through world-class teaching, research, and service. With a robust benefits package, collaborative atmosphere, commitment todiversity, equity and inclusion (https://inclusiveexcellence.colostate.edu/about/) , and focus on work-life balance, CSU is where you can thrive, grow, and make a lasting impact. + Review our detailed benefits information here. (https://hr.colostate.edu/wp-content/uploads/sites/25/2021/01/benefits-summary-sc.pdf) + Explore the additional perks of working at CSU here. + For the total value of CSU benefits in addition to wages, use our compensation calculator (https://hr.colostate.edu/total-compensation-calculator/) . + Lastly, click here for more information about why Fort Collins is consistently ranked in the top cities to live in (https://hr.colostate.edu/prospective-employees/our-community/) ! State Classified HourlyNo Overtime Eligible Description of Work Unit This work unit exists to record, bill, collect, monitor activity, report results, reconcile and research receivable transactions and resolve billing problems for the majority of receivable transactions of the university. This unit also exists to play an important role in the recruitment and retention of students by insuring that payment and collection policies are in place that make financing a student’s higher education a possibility. The unit must continuously balance the need for fiscal prudence with sensitive and realistic application of Federal, State and University policies that governing billing and the collection of receivables. Policies and procedures must be adopted and enforced which are workable for students, parents, loan borrowers, donors, commercial clients, sponsors of students, etc. Position Summary The Accounts Receivable/Loans Accounting Technician reports to the Accounts Receivable Accountant/Assistant Manager and is a part of the ARO team. The purpose of this position is to assist in reconciling and analyzing the University receivables and report account differences to the ARO Accountant/Assistant Manager. Provide consistent service to all student and commercial customers by assisting customers and department personnel with questions concerning student, commercial, collection, and loan accounts. For loans, this position educates and counsels borrowers and other persons regarding federal and institutional compliance and, in the process, assures compliance with all rules and regulations while maintaining and updating borrower records in the computerized loan database system. This position assists in the monitoring and maintenance of federal and institutional student loan programs, as well as with collection processes. The successful candidate must be legally authorized to work in the United States by the proposed start date; the department will not sponsor a visa for this position. Minimum Qualifications To be considered for this position, candidates must demonstrate in the application materials: + Three (3) years of technical accounting and/or bookkeeping experience OR + A combination of education in finance, accounting, business or a closely related field and/or relevant technical accounting or bookkeeping experience equal to three (3) years (30 credits = 1 year experience).*Please note, unofficial or official transcripts must be attached with this application Substitutions Preferred Qualifications The highly desired candidate will possess the following knowledge, skills, abilities, personal characteristics, and experience directly related and critical to this position: + Strong Customer Service Skills + Experience using Microsoft Office (Teams, Outlook, Word, Excel, etc.) or Google products. + Experience with reconciliations + Strong Problem Solving Skills + Demonstrated ability to multi-task + Directly related state service experience Essential Job Duties Job Duty CategoryLoan Subject Matter Expert Duty/Responsibility + This includes collecting and disseminating information by phone, written or personal contact and clarifying complicated federal regulations of our loan programs. + Ensure federal regulations are correctly explained to borrowers, collection agencies and other people. Use judgment to place and remove holds on registration, transcripts, diplomas and future financial aid. + Process monthly benefit mail notifying borrowers of the status of their loans. + Send and process monthly loan exit interview paperwork from student loan borrowers. + Access AmeriCorps website to download borrower information to process AmeriCorps payments and forbearance requests after analysis of borrower account. + Credit reporting on loans to ensure complete and accurate reporting of all federal loans to designated credit bureau reporting services each month, as required by federal regulation. Process credit bureau disputes by analyzing complete history and comparing to current credit bureau reporting. Respond to individual credit disputes in a timely manner with current, complete and accurate information. Process corrections as needed. Percentage Of Time30% Job Duty CategoryReconciliations Duty/Responsibility + Reconciliations include providing backup for the ARO Banner/ KFS reconciliation for CSU Fort Collins and the Campus Receivable Collector/ KFS reconciliation. + Research accounts for differences between various systems. Reconciliations and correction suggestions must be prepared and submitted monthly to the ARO Assistant Manager/Accountant. + Assist with the compiling of data and reconciliation of the Institutional Loan Program ( RAMS Loan) for quarterly reporting. Percentage Of Time20% Job Duty CategoryLoan Collections Duty/Responsibility + Provide support for the collection of Institutional Loan ( RAMS Loan/Webster Barnes), HPSL , and Perkins Loan by being aware of individual loan programs, school policies and procedures for them, and updating information in manual or system form. + Assist Special Assets staff with questions relating to loans that are assigned to Special Assets and/or external collections. Percentage Of Time10% Job Duty CategoryARO Support Duty/Responsibility + Provide customer service support for current and past due Commercial Accounts and Student accounts. This includes, but is not limited to, analyzing data from multiple University computer systems and modules to determine recommended solutions, answering phone calls, replying to emails, assisting students in the office, etc. + Serve as backup for daily and miscellaneous duties of the Accounting Technician III positions. This includes, but is not limited to, running, reviewing, and processing daily reports, distributing information to the appropriate individuals, processing TWARBUS batches for various internal and external departmental needs, having a basic understanding of Third-Party Sponsor Billing process, etc. + Assist Special Assets staff with questions regarding ARO accounts that are assigned to Special Assets and/or external collections. + Understand the intricacies of the various systems utilized with ARO . Percentage Of Time30% Job Duty CategoryMiscellaneous Duty/Responsibility + Other duties as assigned such as testing software updates, attending training, etc. + Updating documentations on current and new procedures/practices. + Provide feedback and suggestions for improvements made to current or new processes. Assist with testing when process improvements are made. Percentage Of Time10% Application Details Special Instructions to Applicants APPLICATION INSTRUCTIONS AND INFORMATION + Clearly document job duties you have performed that relate to minimum qualifications, preferred qualifications, and essential job duties in theWork Experiencesection on the application. Human Resources must be able to evaluate your experience based on this information. + Clearly outline dates of employment and hours worked per week for each employment experience listed in theWork Experiencesection of the Application so that Human Resources can calculate full-time work experience. Please note: Part-time experience will be calculated to determine the full-time equivalent. + TheWork Experienceis the only document that will be utilized to determine if minimum qualifications, as outlined in the job posting, have been met.The Application is considered to be the legal document on file; resumes will not be reviewed for minimum qualification requirements. + Applicants may redact information from this initial application that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution. + Professional references will be collected from finalists at the interview stage. INCOMPLETE APPLICATIONS + If an Application is considered “Incomplete”, the Application will be removed from consideration for the position. + An Application is incomplete if no current/ previous employment is included in theWork Experiencesection of the Application. + An Application is incomplete if “see resume” (or something similar) is noted, or previous employment does not contain job duties for every position in theWork Experiencesection of the Application. + Positions requiring a degree or if using education as a substitution for work experience (e.g.: Associate or Bachelor’s) transcripts are required in order to verify receipt of the required degree or coursework. If official or unofficial transcripts are not supplied at the time of application, the Application is incomplete. RESUMES + When a resume is listed as a required document, it may be used in the comparative analysis/ evaluation process to determine the candidates that most closely meet the qualifications of the position. This process occurs after an application has passed the minimum qualifications screening. + Resumes will not be accepted in place of a completed application; however, some positions may still require a resume as a component for complete application materials. + Please see theRequired Documentssection of the posting. NOTES + Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason. + The selection process for State Classified positions may include an exam(s) and interview(s) whichrequirecandidates to physically appear (at the CSU campus in Fort Collins, CO) at the candidates’ own expense. + Pertinent updates to your Application status can be obtained by logging into your application account athttps://jobs.colostate.edu + All status updates for this position will be sent via email fromhuman.resources@colostate.edu,hr_ta@colostate.edu, OR the TA Team Member facilitating the search process. In addition to your Inbox, remember to check the Deleted and Junk folders for these important communications. FOR CURRENT OR FORMER EMPLOYEES OF THE STATE OF COLORADO : + Per the requirements of the Step Pay Program implemented on July 1, 2024, any State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series as of June 30.All current and former State employees must ensure that your entire work history within the State Classified System, including at Institutions of Higher Education, is indicated in your application so that your time-in-series can be calculated accurately. Diversity, Equity, and Inclusion at Colorado State University The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. Colorado State University is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our Human Resources – Talent Acquisition Team, athr_ta@colostate.eduor call (970) 491- MyHR(6947). Department Contact Information Human Resources – Talent Acquisition Team, athr_ta@colostate.eduor call (970) 491- MyHR(6947). Please check the Help link online athttps://jobs.colostate.edu/help/for assistance on your application or for answers to Frequently Asked Questions. All other inquiries should be directed to the Colorado State University Human Resources Office atHR_Service_Center@colostate.eduor (970) 491- MyHR(6947). Conditions of EmploymentPre-employment Criminal Background Check (required for new hires), Special Requirements/Other - Credit check to verify not delinquent on student loan payments EEO Statement Colorado State University is committed to providing an environment that is free from discrimination and harassment based on race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity/expression, or pregnancy in its employment, programs, services and activities, and admissions, and, in certain circumstances, marriage to a co-worker. The University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Colorado State University is an equal opportunity and equal access institution and affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and Colorado State laws, regulations, and executive orders regarding non-discrimination and affirmative action. TheOffice of Equal Opportunity (https://oeo.colostate.edu/) is located in 101 Student Services. The Title IX Coordinator is the Director of the Office of Title IX Programs and Gender Equity, 123 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-1715,titleix@colostate.edu. The Section 504 and ADA Coordinator is the Director of the Office of Equal Opportunity, 101 Student Services Building, Fort Collins, CO 80523-0160, (970) 491-5836,oeo@colostate.edu. The Coordinator for any other forms of misconduct prohibited by the University’s Policy on Discrimination and Harassment is the Vice President for Equity, Equal Opportunity and Title IX, 101 Student Services Building, Fort Collins, Co. 80523-0160, (970) 491-5836,oeo@colostate.edu. Any person may report sex discrimination under Title IX to theOffice of Civil Rights, Department of Education (https://www2.ed.gov/about/offices/list/ocr/docs/howto.html) . Background Check Policy Statement Colorado State University strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, CSU conducts background checks for the finalist before a final offer. The type of background check conducted varies by position and can include, but is not limited to, criminal history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will also be conducted when required by law or contract and when, in the discretion of the University, it is reasonable and prudent to do so. Employment and Appeal Rights If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director’s Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director’s Administrative Procedures are available atwww.colorado.gov/spb. A standard appeal form is available at:www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination. Supplemental Questions Required fields are indicated with an asterisk (*). + * Are you willing and able to submit to a pre-employment Financial History / Credit Check as a condition of hire? + Yes + No + * Are you willing and able to submit to a pre-employment background check? + Yes + No + * The successful candidate must be legally authorized to work in the United States; the department will not provide visa sponsorship for this position. Will you be legally authorized to work in the United States by the proposed start date?' + Yes, I will be legally authorized to work in US by start date + No, I will NOT be legally authorized to work in US by start date Applicant Documents Required Documents + Resume + Cover Letter Optional Documents + Unofficial Transcripts