Accounts Receivable Financial Disputes Analyst, CDO Accounts Receivable
Amazon.com
Amazon's Finance Operations department seeks a Financial Analyst to support Accounts Receivable for LATAM/US countries.
This person will be responsible for the following:
· Full cycle of accounts receivable past due balances, including: research, analysis and calling customers to perform collection activities.
· Reconciling AR account(s) to the general ledger
· Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
· Managing internal and external Accounts receivable inquiries.
· Maintain Customer relationships by responding timely and accurately to both internal (company) and external (customer directly) questions and requests for information.
· Creating and implementing standard operating procedures and process workflows.
· Collaborating with the Global Finance Operations team and internal business partners in the US, CA,LATAM and new Geo launches.
· Timely publish report via weekly metrics and provide status updates on projects
· Participate in operational excellence activities
Analyze processes, recommend improvements for same and manage all internal controls on documents
Key job responsibilities
You build financial and operational reports that inform business decision-making with basic understanding of general financial concepts specific to your area. You dive deep to ensure completeness and accuracy, with the support of peers and managers. You deliver results with targeted financial and operational ad-hoc analysis and models. You draw conclusions from data, review with your manager or senior members of your team, and with this information help make recommendations to the business. You understand financial and business KPIs and apply them in your analysis. You have general understanding and application of finance tools, systems and software.
You extract data and cross-check it against other published sources to ensure accuracy and completeness, insisting on the highest standards. You are learning to understand differences between data sources, bridge gaps, and explain them to your stakeholders. You identify, investigate, and correct data discrepancies and promptly escalate more complex issues that you cannot efficiently tackle yourself. You understand and apply basic rules, policies, systems, and procedures that pertain to financial statements and Amazon policies. You understand how to identify basic control risks and evaluate impact using an established framework. You implement and operate controls as assigned and measure effectiveness. You escalate ineffective controls for review and propose improvements. You continuously learn about business risks, financial, and tax-related regulation, compliance, and controls.
You own part or full projects with oversight and direction provided by your manager or senior members of your team. You readily communicate issues and conflicts by focusing on prioritizing your workload, leveraging input from your manager when required. You demonstrate bias for action, contribute to establishing deadlines and completing tasks on time. You are learning to understand the difference between busy work and addressing areas that are important or urgent, with inputs from manager or senior members of the team. You are learning to make conscious decisions with your time management to yield a greater return on investment for your time, attention, and energy. You are learning to create structure and order with limited project scope into actionable steps. You have limited tactical decision-making within the scope of your assigned tasks and responsibilities. You address asks from stakeholders (e.g., business owners) in a timely and comprehensive manner. You seek opportunities to learn about the financial tools and platforms.
You participate in continuous improvement projects in your team to scale and improve controllership with measurable results. You help solve basic issues and automate processes that reduce defects and improve overall process performance and you implement solutions to resolve those issues. You create SOPs and other process documentation to support knowledge transfer and new hire onboarding.
You are an active member of the Finance, Amazon and broader communities. You are curious; continuously learning, seeking mentors, and sharing knowledge with your team members. You document best practices and seek out mechanisms to share knowledge with the Finance community. You offer support to and participate in Finance community events (e.g., professional development or community engagement). You contribute an inclusive and diverse work environment with your team.
Key job responsibilities
. Responsible of Accounts Receivable Disputes for Retail channel, including research, deep dives, analysis, managing end to end cash flow process to resolve discrepancies in a timely manner.
. Proactively follow up with customer via phone and email to resolve disputes related with billing errors. . . Responsible on following standard operating procedures (SOP) and process workflows.
. Engage with different teams across multiple geographies in order to understand best practices and potentially replicate them.
. Be a main POC across AR Team that enables proper conflict resolution and critical thinking.
. Think Big by expediting delinquent balances resolution from assigned AR Portfolio as the same time of detecting root cause for main road blockers.
. Constantly look for diverse angles and perspectives to mitigate operational risk but also deliver process optimization.
A day in the life
You will review your assigned AR Disputes for Retail channel in order to resolve customer discrepancies, as well as prioritize issues resolution within the SLA, diving deep across common issues, incorrect charges, late payment trends, and other billing problems.
You will Think Big by designing strategic plans that allow you to remove road blockers and be able to provide solutions to the main Top Offenders. Also, you will be able to determine the right moment when management support is required for critical and high-risk accounts resolution. Emails, conference calls and meetings are expected as you resolve some issues on daily basis.
About the team
We are the FinOps Accounts Receivable Team.
Our operation covers AWS and Non AWS services including Retail, Studios, Fuse and others.
We partner with both internal and external customers located in across the globe to deliver a high quality E2E process.
Our top mission is to partner with our customers to ensure a world wide service while maintaining a healthy and balanced portfolio . We offer extensive and unique experiences since we have a global model that empowers us to carry out our AR daily tasks under the best quality and efficiency standards.
This person will be responsible for the following:
· Full cycle of accounts receivable past due balances, including: research, analysis and calling customers to perform collection activities.
· Reconciling AR account(s) to the general ledger
· Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
· Managing internal and external Accounts receivable inquiries.
· Maintain Customer relationships by responding timely and accurately to both internal (company) and external (customer directly) questions and requests for information.
· Creating and implementing standard operating procedures and process workflows.
· Collaborating with the Global Finance Operations team and internal business partners in the US, CA,LATAM and new Geo launches.
· Timely publish report via weekly metrics and provide status updates on projects
· Participate in operational excellence activities
Analyze processes, recommend improvements for same and manage all internal controls on documents
Key job responsibilities
You build financial and operational reports that inform business decision-making with basic understanding of general financial concepts specific to your area. You dive deep to ensure completeness and accuracy, with the support of peers and managers. You deliver results with targeted financial and operational ad-hoc analysis and models. You draw conclusions from data, review with your manager or senior members of your team, and with this information help make recommendations to the business. You understand financial and business KPIs and apply them in your analysis. You have general understanding and application of finance tools, systems and software.
You extract data and cross-check it against other published sources to ensure accuracy and completeness, insisting on the highest standards. You are learning to understand differences between data sources, bridge gaps, and explain them to your stakeholders. You identify, investigate, and correct data discrepancies and promptly escalate more complex issues that you cannot efficiently tackle yourself. You understand and apply basic rules, policies, systems, and procedures that pertain to financial statements and Amazon policies. You understand how to identify basic control risks and evaluate impact using an established framework. You implement and operate controls as assigned and measure effectiveness. You escalate ineffective controls for review and propose improvements. You continuously learn about business risks, financial, and tax-related regulation, compliance, and controls.
You own part or full projects with oversight and direction provided by your manager or senior members of your team. You readily communicate issues and conflicts by focusing on prioritizing your workload, leveraging input from your manager when required. You demonstrate bias for action, contribute to establishing deadlines and completing tasks on time. You are learning to understand the difference between busy work and addressing areas that are important or urgent, with inputs from manager or senior members of the team. You are learning to make conscious decisions with your time management to yield a greater return on investment for your time, attention, and energy. You are learning to create structure and order with limited project scope into actionable steps. You have limited tactical decision-making within the scope of your assigned tasks and responsibilities. You address asks from stakeholders (e.g., business owners) in a timely and comprehensive manner. You seek opportunities to learn about the financial tools and platforms.
You participate in continuous improvement projects in your team to scale and improve controllership with measurable results. You help solve basic issues and automate processes that reduce defects and improve overall process performance and you implement solutions to resolve those issues. You create SOPs and other process documentation to support knowledge transfer and new hire onboarding.
You are an active member of the Finance, Amazon and broader communities. You are curious; continuously learning, seeking mentors, and sharing knowledge with your team members. You document best practices and seek out mechanisms to share knowledge with the Finance community. You offer support to and participate in Finance community events (e.g., professional development or community engagement). You contribute an inclusive and diverse work environment with your team.
Key job responsibilities
. Responsible of Accounts Receivable Disputes for Retail channel, including research, deep dives, analysis, managing end to end cash flow process to resolve discrepancies in a timely manner.
. Proactively follow up with customer via phone and email to resolve disputes related with billing errors. . . Responsible on following standard operating procedures (SOP) and process workflows.
. Engage with different teams across multiple geographies in order to understand best practices and potentially replicate them.
. Be a main POC across AR Team that enables proper conflict resolution and critical thinking.
. Think Big by expediting delinquent balances resolution from assigned AR Portfolio as the same time of detecting root cause for main road blockers.
. Constantly look for diverse angles and perspectives to mitigate operational risk but also deliver process optimization.
A day in the life
You will review your assigned AR Disputes for Retail channel in order to resolve customer discrepancies, as well as prioritize issues resolution within the SLA, diving deep across common issues, incorrect charges, late payment trends, and other billing problems.
You will Think Big by designing strategic plans that allow you to remove road blockers and be able to provide solutions to the main Top Offenders. Also, you will be able to determine the right moment when management support is required for critical and high-risk accounts resolution. Emails, conference calls and meetings are expected as you resolve some issues on daily basis.
About the team
We are the FinOps Accounts Receivable Team.
Our operation covers AWS and Non AWS services including Retail, Studios, Fuse and others.
We partner with both internal and external customers located in across the globe to deliver a high quality E2E process.
Our top mission is to partner with our customers to ensure a world wide service while maintaining a healthy and balanced portfolio . We offer extensive and unique experiences since we have a global model that empowers us to carry out our AR daily tasks under the best quality and efficiency standards.
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