Basic Function: Under the direction of the Billing Supervisor and according to established policies and procedures, this individual will work denials and accounts aging reports for insurance as well as answering billing calls. Working Relations Position reports to: Revenue Cycle Manager Position supervises: None Internal and external relationships: As a representative of Bluegrass Orthopaedics all comments, attitudes, actions and behaviors have a direct affect on the Company’s image and perceptions of quality service. Interaction with patients, families, physicians, referral services, visitors, volunteers, coworkers, supervisors, venders, etc. must be in a manner that is friendly, supportive, courteous, respectful, cooperative and professional. This behavior should promote an atmosphere of teamwork in line with company standards and guidelines to promote positive relationships and excellent patient care. Position Requirements Licenses or Certificates: Total education, vocational training and experience: High school diploma or equivalent required. Good communication skills both verbal and written. Knowledge of medical terminology preferred. Two years billing experience in a healthcare setting is preferred. Computer skills are required. Legible handwriting. Skills and abilities: Performs billing and mailing duties in a timely, efficient manner. Performs clerical duties within established procedural guidelines. Demonstrates ability to organize, set priorities, and manage multiple priorities and to adapt to a rapidly changing environment. Demonstrates role accountability. Serves as a professional role model. Maintains patient safety within established procedural guidelines. Performs duties as may be assigned by the supervisor. Job Knowledge Demonstrates appropriate knowledge and competence of designated skills identified for position. Attends and participates in all applicable company training and development workshops scheduled by the company. Maintains work area and equipment in an orderly manner. Maintains dress and appearance according to standards as observed by management. Demonstrates professional, courteous, helpful and cooperative behavior. Performs all other duties as assigned. Compliance Understands and adheres to company Standards of Conduct. Demonstrates the safe operation of equipment and machinery as applicable and follows procedures for reporting and correcting an unsafe situation. Service Satisfaction Communicates effectively regarding all aspects of job responsibilities. 1.1 All daily tasks not completed within the work shift are to be reported to appropriate personnel. 1.2 Respects the rights and wishes of other employees, patients and visitors including the maintenance of a pleasant, quiet environment. Interacts with all patients, families, visitors and fellow employees in a mature, responsible manner to ensure a positive and professional company environment. Displays a caring and responsive attitude and conducts all activities patient, family and employee rights and expectations. Maintains confidentiality of all company and patient information as required by company policy. Fosters a positive and professional company environment by interacting with all persons in a considerate, helpful and courteous manner and by participating as a team member. Diffuses/resolves conflict by appropriately communicating with those involved. Accepts constructive criticism and gives suggestions in a professional manner. Attendance 1. Follows established company policies and procedures with regard to attendance. Maintains attendance according to guidelines and policy established by company. 1.2 Adheres to tardiness policy. 1.3 Provides notification for unscheduled absences or tardiness in accordance with established departmental procedures as noted by supervisor. 1.4 Requests scheduled time off according to procedure as noted by supervisor. Machines/equipment used: Telephone, computers, copiers, facsimile, credit card machine, keys, etc. Environmental conditions: Indoors in climate controlled environment. Contact with patients under a wide variety of circumstances. Occasional exposure to chemical and electrical hazards. Physical requirements: Good visual acuity. Ability to speak and hear. Able to lift and carry in excess of 25 pounds, which may require pushing, pulling and essentially utilizing a full range of body movement. Ability to stoop, kneel, crouch, reach, grasp and stand for extended periods of time. Able to withstand extreme temperatures, hot and cold. Degree of supervision provided to position: Minimal, must be self directed and able to work independently.