*Work Setup:* Hybrid (twice a week onsite) * Location: *Makati, Metro Manila * Summary:* The position would play a vital role in maintaining the percentage current for AEMEA Export customers. Represent Hershey in a professional manner by maintaining and enhancing a positive business relationship with customers, AR Accountants and stakeholders. Assure that the A/R status are healthy, and processes are within the set global policies and meets Finance requirements. Ensure agreed Key Performance Indicator/ Metrics/ Service Level Agreements are met. * Major Duties/Responsibilities:* * _Invoice Collection Management_ (60%)* * Perform collection of invoices that are past discount date via email, customer websites and phone calls. * Monitor customer web sites for invoice payment status. * Process and upload invoices and appropriate documentation (like proof of delivery) for invoices not found on customer web sites. * Review, prepare and present documents to customer’s bank for invoice collection from Letter of Credit and sight draft customers. * Maintain and document contact information for invoice collections in S4 Fiori. * Document duties performed on customer accounts, including, but not limited to, case numbers, process dates and payment status. * Document collection calls and responses on customer accounts. * Request proofs of delivery as required for collection. * Attach pertinent documentation to customer accounts. * Organize and track phone calls to ensure continuity of collection. * Notify AR Accountant of invoice issues requiring electronic processing or corrections * Ensure that set KPIs/ Metrics/ SLAs are met on a timely manner. _ *Reporting/Month-end Closing*_* (30%)* * Prepare Accounts Receivable related reports to stakeholders includes but are not limited to AR aging report, Provision for bad debts, AR discount reserve adjustments and other receivable related report. _ *Relationship Management*_* (10%)* * Notify AR Accountant of critical customer conversations that identify a financial concern or change in ability to pay invoices. * Proactively identify re-occurring invoice issues and address with AR Accountant. * Communicate in a positive manner with all groups to ensure positive win-win relationships. * Provide backup support to team members away from the office. * Ensure overall customer service. * Assist in the completion of any other daily team responsibilities or special projects. * Minimum Education and Experience Requirements:* * Education: */Bachelor’s Degree required, in Accounting, Finance or any Business course/ * Knowledge:  * * With minimum of 1 year working experience on Accounts receivable specifically for deduction and invoice collection management * With Minimum of one (1) year experience in shared service or business process outsourcing (BPO) industry. * Proficient in MS Office Applications (word, excel, PowerPoint, Visio, access, project, and etc.) * With Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements. * Soft Skills:  * * Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills * Excellent oral and written communication skills * Attention to detail, strong analytical and problem-solving skills * Adaptive to fast and continuous change * Ability to prioritize many tasks * Professional and trustworthy * Can work independently * Self-starter; able to work well with minimum supervision * Experience:* * Must have at least* a minimum* 1 of year experience in Accounts Receivables and related accounting field * Must be knowledgeable in Excel * Must have good written and verbal communication skills * SAP/S4 experience preferred (open to candidates with no SAP exp but has any accounting experience) * Amenable to a *mid-shift schedule* from 1:00 PM to 10:00 PM