About the team

Dialpad’s Billing team plays a critical role in achieving corporate financial objectives.  The billing team is responsible for timely billing, as well as resolving any customer-related billing disputes.  The Billing team works closely with Deal Desk, Orders & CS teams to make sure that all orders are processed, billed, and collected accurately & timely. 

We’re seeking an Accounts Receivable Associate who can leverage their accounting skills to further develop and expand our A/R collections and assist with an ongoing integration of suite billing. Our ideal candidate is highly detail oriented, experienced in Netsuite and understands systems and integrations.

Your role

As an Accounts Receivable Associate, you’ll own the billing and contract review process, along with assisting with customer disputes and credit collections and will be heavily involved in our Suitebilling implementation. You’ll work closely with the revenue, orders, and customer success teams to review each contract and determine the appropriate billing.  You will also work with collections to determine the best way to approach the client and then execute their plan to bring in the maximum amount of timely payments.  You’ll also help create and implement new processes to improve our order to cash strategies. The ideal candidate for this position is able to work as part of a dynamic team, and to be able to work in a fluid and dynamic environment.

What you’ll do:

Effectively collaborate with internal partners to manage customer billing processes. Issuing invoices and credits in a timely manner while maintaining a high level of accuracy. Monitor customer account details for non-payments, delayed payments, and other irregularities Appropriately escalate collection issues and follow-up with customers A/P departments. Research and resolve billing related inquiries from customers. Assist with the implementation of Suitebilling and parallel system runs including, verifying accuracy and finding and reporting errors. Special projects and reporting as needed.

Skills you’ll bring

2+ years accounts receivable experience in a fast-pace high-growth environment, preferably SaaS company. Business or accounting related degree or diploma. Fast learner & self-starter with a problem solving mentality ready to roll up their sleeves and figure out new challenges. Accounting software experience including the accounts receivables and cash modules. Meticulous attention to detail. Strong written and verbal communication skills. Intermediate Excel skills (lookups, pivots). Ability to work independently and prioritize multiple projects effectively. Brings a strong work ethic; takes the initiative and thinks creatively to get the job done.

Benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional Development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.