TITLE OF ROLE: Cash Applications Analyst.

DEPARTMENT: AR – Cash Application

REPORTS TO (ROLE & NAME): Assistant Manager Cash Application 

LOCATION: Chennai

Main purpose of the role/Position Summary:

Perform day to day cash application department activities - cash posting, offset, write-offs per policy, customer refunds, month end activities, reduction of unapplied / unidentified cash and query handling from both internal and external customers. Create backup and be backup for the entire team in order to improve support and customer satisfaction. 

Job Responsibilities:

Responsible for include running lockbox reports, posting exceptions from lockbox report, posting manual checks, wire transfers, and ACH deposits

Responsible for processing customer refund requests and researching customer inquiries as well as collector inquiries on historical cash postings pertaining to a customer 

Responsible for reconciling general ledger accounts pertaining to cash application 

Responsible for researching where cash received from customers is to be applied

Performing daily offsets, write-offs, refunds and reversal as per policy and procedure 

Interact with Trimble Banks, merchant services/processors, and internal/external customers on a daily basis

Responsible for processing credit card transactions/payments 

Performing customer account reconciliation whenever required

Responsible for reclassification of NON – AR and other Misc-Receipts received

Ensure unapplied and unidentified cash are followed up with Collectors, in-country Finance Team and Bank for closure before month end

Perform month end activities within the agreed timeline 

Responsible for highlighting any process deviations or IT issues – able to work IT team for any ERP issues and also for any upgrade of ERP systems.

Qualifications & Experience: 

Graduated/Degree Required

Excellent interpersonal and communication skills

0-2 years of experience

Specific Skills Required: 

Process-oriented with high attention to detail

Basic knowledge of computer – MS office (Excel, PPT , Word and Google docs)

Excellent written and verbal communication skills

Problem solving and analytical skills

Relationships required to build within this role:

INTERNAL:

Credit & Collections

Dealer Claims 

Order Administration

Banks

Treasury and finance

Internal and external audit

Information Systems (IS)

Product managers

Business Division and Sector controllers

Dealer Channel Sales / Customer Managers

Sales managers

General Managers

EXTERNAL:

Customers/Resellers

General abilities and skills expected to be learned and mastered in this role:

Must possess a strong understanding of the generally accepted accounting standards

Should have an attention to detail and analytical approach 

Understand workflow of entire cash application lifecycle

General understanding of:

Cash posting – Wire, Lockbox and Credit Card payments

Processing offsets, write-offs, refunds and reversals

Reduction of unapplied and unidentified items

Customer account, AR to Bank and AR to GL reconciliations

Month close activities

Payment query handling 

Schedule time to do self-audits and review cash application team activities

Should be open and flexible to changes – internal activities and shift timings based on business requirement  

Responsible to build long term customer relationships with customers critical to the business

Demonstrated basic documentation and training skills