Work Location: Indianapolis, Indiana Work Status: Full-time, Hybrid work schedule __________________________________________________________________________________________________ ACCOUNTING CLERK III Position Summary The Accounting Clerk III (AC III) supports the CBP Administration Systems, Accounts Payable-Commercial Accounts and Travel Sections, and Payroll Branches by providing customer service support and processing financial documents. This position is responsible for the selection and application of CBP established procedures and techniques and for the protection of sensitive financial information. Essential Functions + Administration Systems Branch (SAP Help Desk Section): + Provide superior customer service support via phone and email to assist users with SAP financial software systems. + Utilize various resources to diagnose and resolve or escalate inquiries as appropriate. + Log, track, route, or redirect issues to correct resources. + Maintain proper knowledge base to best assist customers. + Other duties as assigned. + Accounts Payable Branch (Travel or Commercial Accounts Section): + Process manual and automated authorizations and vouchers associated with a variety of activities including but not limited to travel, agent relocations, vendor payments, and invoices. + Provide superior customer service support via phone and email to assist users with various Travel related inquiries including but not limited to the use of Concur software system. + Research and resolve or escalate inquiries or issues using ServiceNow software system, as appropriate. + Maintain proper knowledge base to best assist customers. + Administer department specific program(s). + Perform mail desk and other clerical functions. + Other duties as assigned. + Payroll Branch: + Research and respond to telephone and email inquiries related to payroll issues; resolve or escalate inquiries as appropriate. + Log, track, route, or redirect issues to correct resources using ServiceNow software system. + Perform audits and reconciliations regarding various payroll functions including but not limited to onboarding, taxes, leave balances, withholdings, retirement, and separations. + Other duties as assigned. JOB SPECIFICATIONS/Qualifications + A high school diploma or a General Equivalency Diploma (GED) and a minimum of two (2) years of post-high school education from an accredited college or university in a finance or accounting field of study; and one (1) year of relevant experience in the field of finance or accounting OR + Bachelor's degree and one (1) year of relevant experience in the field of finance or accounting. + Excellent analytical and decision-making skills. + Must be proficient using Microsoft Office suite to include Word, Excel, Outlook, and Access. + Knowledge of and/or experience with accounting principles and practices. + Prior experience with SAP, ServiceNow, and Concur software systems is preferred. OTHER ESSENTIAL REQUIREMENTS Computer Skills: Proficiency with computers and ability to navigate/enter information into established databases and Microsoft Office products. Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Communication: Ability to communicate effectively in writing and in person as appropriate for the needs of the audience. Customer Service: Ability to address all customer inquiries with a pleasant and patient demeanor. Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratio, and percent and to draw and interpret information. Ability to choose the right mathematical methods or formulas to solve a problem. Reasoning Ability: Ability to collect data, define problems, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions dealing with several abstract and concrete variables. Work Environment: When on site, work is performed in an office cubicle environment with low noise level. Physical Demands: Employee will have consistent and direct visual contact with a computer monitor. Other Demands: Must comply with company policies including but not limited to those involving safety, protection of privacy, cyber security, and general conduct. Security Clearance: Must be able to secure and maintain a Bureau of Immigration (BI) background investigation. Due to this required Security Clearance, applicant must be a United States citizen.