About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Account Support Analyst - ServiceNow

Grade: 10

Location: Belgrade, Serbia

Seeking a skilled Account Support Analyst to join our team. You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, enhancements, and capabilities to help business teams achieve their goals. This role involves working closely with internal business and development teams to gather requirements and implement system enhancements. The ideal candidate will possess a basic to advanced knowledge of the ServiceNow platform, strong problem-solving abilities, and excellent communication skills. Previous experience in Project Management or IT support role, particularly within the restaurant or service industry, is a huge positive.

POSITION REQUIREMENTS

Assist in the administration and maintenance of the NCR Voyix ServiceNow instance.Support collaborative efforts to effectively onboard and develop new clients and projects.Build dashboards and reports to help teams drive operational workflows and KPIs.Provide comprehensive end-user support across business teams; handle general inquiries, enhancement requests, issue triage and resolution, and user management.Regularly review open cases; communicate aligned priorities to assigned teams to ensure a timely response and resolution.Drive regularly scheduled collaboration meetings with internal business teams to ensure the continual flow of information with timely updates on all open cases, changes, problems, and on-going projects.Apply change management process and tools to facilitate smooth implementations.Create, organize, and maintain training resources and process documentation.

ESSENTIAL RESPONSIBILITIES

Monitor team inbox for new requests and action items.Conduct and attend weekly meetings with various business and development teams to gather requirements, evaluate issues, and plan for upcoming projects.Provide team metric and status reporting to leadership.

QUALIFICATIONS

To be successful in this role, we need someone who has:

Minimum of 3 years of experience in a professional setting, preferably in IT Support or similar.Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); Power App knowledge is also a plus.ServiceNow platform knowledge or experience; QuickBase experience is also a plus.Project Management capabilities and principlesExperience dealing with technical support teams.Strong problem-solving abilities and adaptability.Detail-oriented with strong research and analytical skills.Excellent written and verbal communication skills.

Nice to have:

Experience with implementing SaaS solutionsExperience in a restaurant or larger hospitality food service industry, either working in the industry or servicing customers within the industry

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”