About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Essential Functions:

Primary liaison between NCR/Cardtronics and the assigned retail clients including communication, problem resolution & escalation of issues on behalf of the clientPartner with Relationship Managers to ensure the customer expectations and requirements are met per the service contract including SLA and branding compliancePerform reviews of each client portfolio to identify performance issues and work with the appropriate parties to resolve the problemPrepare and present client portfolio performance review reportsAct as an operational lead for all client projects (i.e. replacement, expansion or new customer setup)Build and maintain partnerships with internal business partners (Support Center, Armored, Cash, Marketing, etc.)Billing duties include (but not limited to) - Review of customer billing and SLA’s against contract, gathering supporting documentation for Accounting to submit invoices timely and ensure fees are accurately set up within the customer profileMust be familiar with the rights and responsibilities of Cardtronics, the merchant/retailer and the brand client to ensure the contract is applied correctlyPerform additional duties as assigned

Supervisory Responsibility:

N/A

Travel:

Periodic travel may be required for customer meetings and/or training

Required Education and Experience

Excellent analytical, organizational, time management and problem solving skillsEffective oral and written communication skills including presentation of information to clients and managementHigh School Diploma or equivalent required; Bachelor’s degree preferred2-4 years in Account Management, Operations or Client ServiceAbility to read and interpret contracts, profit/loss statements and invoicesProficient in Microsoft Office applications with advanced Excel capabilities

Preferred Education and Experience:

SYSTEMS KNOWLEDGE

CORE (Internal)ORACLE (Internal)Cardlink (Internal)Doc-Link (Internal)Device Manager (Internal)Various Vendor Web Portals Microsoft OfficeQuick Base

Additional Eligibility Requirements:

Remote network access to be required when utilizing hybrid work environment, company laptop providedMust be able to work in an environment requiring extensive telephone and computer work and be able to handle multiple issues simultaneouslyMust be a self-motivated individual with strong attention to detailMust be able to express and follow the company Values, Mission, Principles and ProceduresMust be able to work in a fast paced environment, quickly respond and prioritize between multiple demands

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance

Dental Insurance

Life Insurance

Vision Insurance

Short/Long Term Disability

Paid Vacation

401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.