Position Functions:

·       Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization’s objectives.

·       Supervises driver performance to ensure proper balance is achieved with business needs and driver needs.

·       Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations.

·       Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication.

·       Maximize company profitability and revenue through appropriate equipment utilization.

·       Ensure win/win scenarios that result in both high driver and customer satisfaction and loyalty.

·       Utilize effective communication to handle sensitive issues, difficult conversations, and/or driver disputes.

·       Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service.

·       Coordinate with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.

·       Utilize systems such as AS400 and XPM for various tasks to ensure maximum departmental productivity.

·       Collaborate with other operational and support departments on various tasks.

·       Yard duties as assigned.

·       Proactively work to assist others in achieving the organization’s objectives.

·       Collaborate with all levels of the organization to harness the collective intelligence of the workforce.

·       Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement.

·       Proactively work to assist others in achieving the organization’s objectives.