Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of a creative and dynamic environment where every day brings new challenges and opportunities.

As an Account Specialist III within the Sapphire Reserve team, you will have the opportunity to make a real impact. You will balance business results with customer service, offering solutions to our customers' needs. In this fast-paced environment, you will navigate multiple technologies, demonstrating resilience and adaptability. You will take ownership of each customer interaction, treating customers with respect and empathy. This role offers the chance for professional growth in a dynamic, high-energy work environment.

 

Job responsibilities:

Are very comfortable communicating with customers in a metrics-driven environmentAre able to navigate multiple technologies while staying engaged our customersDemonstrate resiliency, and extreme adaptability in a fast-paced environmentPossess strong customer focus with the ability to have detailed conversations with our customersTake ownership of each customer interaction while treating customers with respect and responding with empathyDocument customer account activities thoroughly and conciselyDemonstrates personal excellence including punctuality, integrity, and accountability\

Required qualifications, capabilities and skills:

High School diploma/GED requiredMust be willing to work in an environment that requires 100% phone-based customer interaction

Preferred qualifications, capabilities and skills::

Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-faceProficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

Work Schedule:

Work schedules will vary. Candidates must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter.

This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours.

 

Internal Application Eligibility Requirements

TENURE:

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

Meets satisfactory performance standards as defined by the firm

Not enrolled in Performance Coaching

CORRECTIVE ACTION:

Employees who were given written warning or higher and within the prescriptive period are not eligible to apply.

By submitting an application and/or joining the interview, you affirm to meet the Internal Application Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard and you are qualified for the position of interest. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subject appropriate corrective action, following the firm’s HR Policies and Guidelines. 

Consult your manager for any specific guidelines for your line of business or if you’re unsure about your eligibility for an internal application.  

Make sure your profile is updated in the new me@jpmc>Hiring and discuss internal mobility plans with your manager at the soonest time possible.  Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.