Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To provide administrative support across the Account Services supporting the Debit Card, Internet Banking, Scanning & Static teams. The support provided includes various administrative tasks following various set procedures and in an effective and timely manner to ensure delivery as per agreed service level agreements.

Qualifications

Type of Qualification: Secondary/High school/A levels/Matric

Experience Required
1-2 years
Ideally previous experience within a banking operation position however it is not essential.

Additional Information

Outputs:

Adhere to the Banks standards, policies, procedures, service charters as well as service level agreements with internal and external clients to ensure efficient and effective account services is provided.Complete debit card related instructions, internet banking registrations, password/memorable date changes for both personal and corporate clients from the various business channels within Standard Bank. These instructions must follow set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients.Identify and provide feedback to manager on continuous improvement opportunities for the betterment of current processes and procedures to ensure efficiency and effectiveness of the Account Services team.Maintain and update customer information on a continuous basis following set processes and procedures to ensure that all activities are carried out in accordance with accuracy service standards, service charter and service level agreements with internal and external clients.

 

Behavioural Competencies:

Challenging IdeasEmbracing ChangeExamining InformationFollowing ProceduresInteracting with PeopleMaking DecisionsManaging TasksMeeting TimescalesShowing ComposureTeam WorkingThinking PositivelyUpholding Standards

Technical Competencies:

Business IntelligenceClient Relationship ManagementContinuous ImprovementCreative Problem SolvingOperations Commercial AcumenOperations Risk Management

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